Customer Service Advisor

Publica; Moreton-in-Marsh; On-site; GBP 27,000 - 29,000; Full time

Job summary

A local council authority in Moreton-in-Marsh is seeking a Customer Service Advisor to provide customer support in a busy contact centre. This role entails responding to various customer inquiries and requires strong ICT skills, experience in fast-paced environments, and excellent active listening. The position offers a salary range of £27,468 - £28,010 for a permanent 37-hour work week. Located in the picturesque Cotswolds, this environment is ideal for outdoor enthusiasts.

Qualifications

• Minimum 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C / 4 or above.
• Experience in a fast-paced, high-volume customer-focused environment.
• Ability to use multiple computer systems simultaneously.

Responsibilities

• Provide flexible customer service support in a busy contact centre.
• Respond to a wide range of customer enquiries regarding Council services.

Skills

Outstanding ICT and keyboard skills

Active listening skills

Multitasking ability

Education

5 qualifications equivalent to NVQ level 2 or GCSE at Grade C / 4 or above (including Maths and English)

Tools

Microsoft Office Suite

Google Suite

Job description

Customer Service Advisor

£27,468 - £28,010, Moreton in Marsh

Permanent, 37 hours per week

About the role…

Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.

If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you.

This role is Monday to Friday 08.45-17.00.

This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.

You will need…

• A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C / 4 or above, must include Maths and English
• Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
• Evidence of experience in a fast paced, high volume customer focussed environment e.g. contact centres
• Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information
• The ability to multitask