Administrator

Mears Group PLC; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave plus bank hollid"

Leading pension scheme

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Group is seeking an Administrator to join our Dartford team, supporting operations with accurate record-keeping, ordering and reporting for residents and clients.

In this full-time role you will manage case files, ensure correct job codes, produce management reports, and maintain strong service delivery in a fast-paced housing environment. Excellent IT skills and clear communication are essential.

Qualifications

• Experience in administration or office support.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Proficient with MS Office and job management systems.

Responsibilities

• Provide administrative support to the Operational team.
• Engage with colleagues, residents and external stakeholders.
• Raise and process orders with correct property certification.
• Maintain accurate paperwork and job coding.
• Produce reports for management on profitability and performance.
• Build relationships with housing teams and contractors.
• Support scheduling, record-keeping and general administration.
• Demonstrate strong organisational and administrative skills.
• Communicate confidently in writing and verbally.
• Manage multiple priorities in a fast-paced environment.
• Utilise MS Office and job management systems.
• Be a team player with a proactive attitude.

Skills

Administrative skills

Organisational skills

Communication skills

MS Office

Tools

Microsoft Office

Job description

Annual salary: up to £30,000.00

Administrator

Location:

Dartford

Contract:

Full-time, Permanent

Hours:

42.5 hours per week, Monday – Friday

Salary:

Up to £30,000 per annum

About Us

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Dartford. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities

• Provide administrative support to the Operational team and Partnering Manager
• Engage with colleagues, residents, and external stakeholders professionally via phone and email
• Raise and process orders, ensuring correct certification for each property
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
• Produce reports for management, including profit percentages and performance updates
• Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
• Support the team with scheduling, record-keeping, and general administration
• Strong organisational and administrative skills
• Confident communicator with excellent written and verbal skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Good IT skills, including Microsoft Office and job management systems
• A team player with a positive, proactive attitude
  

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
  

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.