Planner

Mears Group; Cottenham; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contributions 5% employee / 3%

25 days annual leave + bank holidays

Employee Assistance Programme

Mears Rewards discounts

Job summary

Mears Group in Cambridge–Cottenham is seeking a proactive Planner to join the repairs team. You will schedule operatives, allocate resources, and keep residents informed while ensuring repairs are completed to a high standard and on time.

Applicants should have GCSE English & Maths, experience in a fast-paced environment, strong IT skills, and a customer-focused approach. A detailed benefits package is included with this permanent role.

Qualifications

• GCSE English and Maths (or equivalent) are required.
• Experience in a fast-paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational and communication skills.
• A customer-first approach with the ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Skills

Time management

Communication

IT skills

Customer focus

Organisational skills

Planning experience

Education

GCSE English & Maths

Tools

ICT appointing tool

Job management systems

Job description

**Planner****Location: Cambridge – Cottenahm****Full time / Permanent****Salary: £30,975.00****Hours: 42.5 hours 8am till 5pm Monday - Friday****About the role:**Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service. **Duties:*** Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.* Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.* Work closely with administrators, supervisors, and contractors to ensure a seamless service.* Cover for other planners when needed and attend meetings or training sessions as required.* Follow company policies and Health & Safety requirements at all times.* Assist with reporting and performance monitoring to ensure KPIs and targets are met.* Help prioritise emergency and urgent jobs to minimise disruption for residents.* Maintain accurate records, data, and documentation for audits and compliance.* Support continuous service improvements by suggesting ways to streamline planning and scheduling.* Provide general administrative support to the repairs team when required **Role Criteria:*** Experience in the above role with similar or the same duties* GCSE (or equivalent) in English & Maths* Experience working in a fast-paced, pressurised environment* Strong IT skills with the ability to use job management and scheduling systems* Excellent time management, organisational, and communication skills* A customer-first approach with the ability to handle challenging situations* Knowledge of repairs and maintenance processes* Experience scheduling and planning multi-trade repairs using an ICT appointing tool**Benefits*** Company Sick Pay* Life Assurance (2x annual salary)* 5% employee and 3% employer pension contribution with People pension* 25 days annual leave plus bank holidays* Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave* Employee Assistance Programme - free confidential support and counselling available* Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering leave – up to two days per year to support community initiatives* Cycle to Work Scheme* Share save scheme* Recognition and long service awards* Buy up to 5 days holiday each year depending on length of service* Learning and development opportunities* Career progression opportunities across Mears Group* Occupational health support* Green car scheme with Tusker after successful probation period* Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workfor**ce.** **All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.****Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.**