Customer Service Advisor

Castle Employment Agency Ltd; Malton; On-site; GBP 17,000 - 19,000; Part time

Job summary

Castle Employment Agency Ltd on the outskirts of Malton (near Scarborough) is seeking a Customer Service Advisor for a temporary period of around 4 weeks. The role is office-based and involves speaking with customers, capturing feedback, and recording responses and contact details accurately.

You will be comfortable using computers across different systems, with accurate touch-typing while listening to customers.

Qualifications

• Confident and accurate touch-typing, able to type while listening.
• Strong telephone manner and ability to speak with a variety of customers.
• Good listening skills and attention to detail.
• Ability to multitask between conversations and computer systems.
• Comfort working in a small call centre environment with a headset.
• Office-based role with daily presence.

Responsibilities

• Make outbound calls to discuss customer experience.
• Ask structured questions while keeping conversations natural.
• Listen and type responses accurately during calls.
• Use a dialer and two computer systems.
• Check and update customer contact details.
• Speak with UK and international business customers.
• Maintain accurate information throughout each conversation.

Skills

Touch typing

Telephone etiquette

Active listening

Job description

Are you confident speaking with customers and able to type accurately while holding a conversation?

We are recruiting a Customer Service Advisor to join an established manufacturing businessbasedon the outskirts of Malton towards Scarborough on a temporary basis for around 4 weeks.

This is a fully office-based role where you will speak directly with customers, capture their feedback and make sure their responses and contact information are recorded accurately.

You’ll need to be confident using computers and comfortable working across different systems. Accurate typing is essential, as you’ll need to listen to customers and type their responses accurately while they’re speaking.

As a Customer Service Advisor, you'll be responsible for:

• Making outbound calls to customers to discuss their experience with the business
• Following a structured set of questions while keeping conversations natural and engaging
• Listening carefully and accurately typing responses during each call
• Using a dialler and two different computer systems
• Checking and updating customer contact details, including email addresses and telephone numbers
• Speaking with UK and international business customers
• Maintaining accurate information throughout each conversation

This role could suit someone with previous experience in customer service, call centre, contact centre, telephone-based customer service or administration, although your communication and typing ability will be particularly important.

You’ll need:

• Confident and accurate touch-typing skills, including the ability to type while listening
• A good telephone manner and the confidence to speak with a variety of customers
• Strong listening skills and attention to detail
• The ability to multitask between conversations and computer systems
• Confidence following a structured call while still sounding natural and personable
• To be comfortable working in a small call centre type environment using a noise-cancelling headset
• To be able to work from the office daily

This is a temporary, part-time Customer Service Advisor position working Monday to Friday with fixed working hours between 18 and 27.5 hours per week, earning a salary of £13.00 per hour.

If you're confident on the telephone, quick and accurate at typing and enjoy engaging with different people, we'd be keen to hear from you.