Part-Time Temp Customer Service Advisor – Office-Based

Castle Employment Agency Ltd; Scarborough; On-site; GBP 322,000 - 493,000; Part time

Job summary

Castle Employment Agency Ltd is seeking a temporary part-time Customer Service Advisor near Scarborough. You will handle outbound calls, capture feedback, and record responses accurately across multiple systems. The role is office-based with 18–27.5 hours weekly and £13.00 per hour.

Strong touch-typing, clear communication, and attentive listening are essential to succeed in a busy small-call-centre environment.

Qualifications

• Confident and accurate touch-typing skills, including the ability to type while listening.
• A good telephone manner and the confidence to speak with a variety of customers.
• Strong listening skills and attention to detail.
• The ability to multitask between conversations and computer systems.
• Confidence following a structured call while still sounding natural and personable.
• To be comfortable working in a small call centre type environment using a noise-cancelling headset.
• To be able to work from the office daily.

Responsibilities

• Making outbound calls to customers to discuss their experience with the business.
• Following a structured set of questions while keeping conversations natural and engaging.
• Listening carefully and accurately typing responses during each call.
• Using a dialler and two different computer systems.
• Checking and updating customer contact details, including email addresses and telephone numbers.
• Speaking with UK and international business customers.
• Maintaining accurate information throughout each conversation.

Skills

Touch typing

Telephone manner

Active listening

Multitasking

Clear communication

Tools

Dialer

CRM systems

Computer systems

Job description

Castle Employment Agency Ltd is seeking a temporary part-time Customer Service Advisor near Scarborough. You will handle outbound calls, capture feedback, and record responses accurately across multiple systems. The role is office-based with 18–27.5 hours weekly and £13.00 per hour.

Strong touch-typing, clear communication, and attentive listening are essential to succeed in a busy small-call-centre environment.