Customer Service Advisor

Corston Architectural Detail; Malmesbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary: £28,000 - £30,000

Discretionary yearly bonus

25 days holiday

Company Pension Scheme

On-site gym

Friends and family discount across Cor

Job summary

Corston Architectural Detail in Malmesbury, Wiltshire is seeking a Customer Service Advisor to support the UK Customer Experience Team. You will handle inbound and outbound calls and emails, maintain customer records, and process orders with support from our technical team.

The role requires about 1 year in a technical customer service environment, strong IT skills, and experience with CRM and ERP systems. We offer training, a discretionary yearly bonus, 25 days holiday, a company pension, and

Qualifications

• 1 year of experience in a customer service role, with training provided for technical product support.
• Excellent IT skills and ability to navigate multiple systems.
• Strong knowledge of CRM, order processing and ERP systems.
• Excellent verbal and written communication skills.
• Ability to multitask with high attention to detail and accuracy.
• Positive, proactive attitude and KPI-driven mindset.
• Authorized to work in the United Kingdom.

Responsibilities

• Provide excellent customer service via telephone, email, and written correspondence.
• Handle high volume of calls and emails daily and maintain customer records.
• Collaborate with Trade Sales Team to support customer enquiries and applications.
• Explain procedures and policies to customers and assist with questions.
• Stay up to date on products, services and company policies.
• Collect and report customer feedback to improve practices.
• Assist with returns and refunds processing to ensure satisfaction.
• Perform general administrative tasks including follow-ups on quotes and orders.

Skills

Customer service

Technical support

Communication

Multitasking

KPI driven

Data entry

Teamwork

UK work authorization

Tools

CRM systems

ERP systems

Job description

Customer Service Advisor

Department: Customer Experience

Employment Type: Full Time

Location: Malmesbury, Wiltshire

Compensation: £28,000 - £30,000 / year

Description

Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.

We’ve grown quickly and seen huge success in our 7 years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.

Role Overview

Our Customer Service Advisor works within our UK Customer Experience Team. You will be approachable and organised, with previous experience in a technical customer service environment, where you’ll have developed a flair for establishing rapport with customers.

Working within a vibrant and friendly team, you deal with inbound and outbound calls and emails, creating and maintaining customer records over the phone/email, processing orders and dealing with technical queries supported by our product technical team.

Key Responsibilities

• Provide excellent customer service via telephone, email and written correspondence and deal with a high volume of telephone and email enquiries daily.
• Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.
• The ability and be open to learn is very important - ideally you will have previous experience within Technical Customer Service, however training and support is provided
• Work alongside the Trade Sales Team to support, qualify and process Trade Customer enquiries and applications.
• Provide assistance to customers, including explanation of procedures and policies
• Remain up to date on existing and new products, services and policies.
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Implement and process our returns and refunds procedure to ensure maximum customer satisfaction
• General administrative tasks including following up customer quotations and replacement orders

Skills, Knowledge and Expertise

• Preferred 1yr experience working in a customer service role particularly in a technical support environment. Full technical product training will be given
• Have excellent IT skills and able to navigate between various systems
• Have a good knowledge of CRM, order processing and ERP systems
• Excellent verbal and written communication skills
• Ability to multitask with a high attention to detail and accuracy
• A positive, proactive, adaptable and can-do attitude
• Be highly task and KPI driven
• Be comfortable with data entry and used to working collaboratively and as part of a successful team
• Authorisation to work in the United Kingdom (required)

Benefits

• Salary: £28,000 - £30,000
• Discretionary yearly bonus
• Competitive salary with 25 days holiday and Company Pension Scheme
• The opportunity to be part of a friendly supportive customer service team within a growing UK business
• Supportive management and clear progression opportunities
• A collaborative, design-led working environment with on-site gym
• Friends and family discount across all Corston products
• Free onsite parking
• Our purpose-built building requires a vehicle to commute to, so please do not apply if you do not have transport