Customer Service Advisor

Seven Group Holdings Limited; Llanelli; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Full/Part-time options

Professional growth

Sociable hours

Dynamic team

Job summary

Seven Group Holdings Limited seeks a Customer Service Advisor in Llanelli for an ongoing locum contract. The role offers full-time or part-time hours, with an emphasis on responsive, customer-focused service across multiple channels.

You will handle Council Tax, housing, benefits, and payments inquiries, aiming for first-contact resolution while maintaining accurate records. Candidates should have GCSEs including English and Maths, plus experience in busy public-service contact centres.

Qualifications

• GCSEs or equivalent, including English and Maths.
• A qualification in customer service, administration, or an advice-related field is advantageous.
• Proven experience in delivering customer service within a high-volume contact centre, public service, advice or local authority environment.
• Experience in handling enquiries via telephone, digital, and face-to-face channels.
• Skilled in resolving enquiries at first contact and making referrals when necessary.

Responsibilities

• Respond to customer enquiries across multiple channels including telephone, email, online, and face-to-face appointments, delivering accurate information and effective solutions.
• Aim to resolve enquiries at the first point of contact, dealing with matters related to Council Tax, housing, benefits, payments, and more.
• Use effective questioning to understand customer needs and make fitting referrals to specialist Council teams or partner organisations.
• Accurately process applications, payments, forms, and service requests while maintaining customer information and case records as per Council procedures.

Skills

Customer service

Multi-channel support

First contact resolution

Education

GCSEs or equivalent including English and Maths

Job description

Are you ready for an exhilarating opportunity as a Customer Service Advisor in Llanelli? This locum position offers an ongoing contract with a competitive hourly rate. Enjoy the flexibility of choosing between full time or part time hours, making it an ideal role for those seeking work-life balance.

Perks and benefits:

• Full Time/Part Time: Enjoy the versatility to suit your lifestyle, whether you're looking for a steady full-time role or a part-time position that fits around other commitments.
• Professional Growth: Gain exposure to different environments and develop a diverse skill set to enhance your career.
• Sociable Hours: Experience a healthy balance with working hours that complement your personal life.
• Dynamic Team Environment: Work alongside a spirited team that values innovation, collaboration and creating a positive customer experience.

What you will do:

• Respond to customer enquiries across multiple channels including telephone, email, online, and face-to-face appointments, delivering accurate information and effective solutions.
• Aim to resolve enquiries at the first point of contact, dealing with matters related to Council Tax, housing, benefits, payments, and more.
• Use effective questioning to understand customer needs and make fitting referrals to specialist Council teams or partner organisations.
• Accurately process applications, payments, forms, and service requests while maintaining customer information and case records as per Council procedures.

GCSEs or equivalent, including English and Maths.

A qualification in customer service, administration, or an advice-related field is advantageous.

Experience:

• Proven experience in delivering customer service within a high-volume contact centre, public service, advice or local authority environment.
• Experience in handling enquiries via telephone, digital, and face-to-face channels.
• Skilled in resolving enquiries at first contact and making referrals when necessary.

Llanelli is a vibrant coastal town offering the perfect blend of modern amenities and picturesque landscapes. With its rich cultural heritage and active community life, it's not just a great place to work but a fantastic place to live. Enjoy your time off with local attractions, beautiful walks, and a welcoming community atmosphere!