Customer Service Advisor

Seven Group Holdings Limited; Lincoln; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive training

Flexible locum schedule

Supportive team

Live in Lincolnshire

Job summary

Lincolnshire County Council is seeking a Customer Service Advisor for their Adult Care Teams and the Care & Wellbeing Hub in Lincoln. This 12-week locum placement offers a 37-hour week, 8 am–8 pm, Mon–Fri, with a focus on compassionate, strength-based customer interactions.

You will respond to calls and emails, assess needs, provide information and referrals, and document outcomes using IT systems. Training is provided, and a supportive team environment is promised.

Qualifications

• Prior experience in Customer Care or a Service Centre.
• Excellent verbal and written communication.
• Empathy and professionalism handling sensitive inquiries.

Responsibilities

• Respond to incoming telephone and email enquiries regarding Adult Care and related services.
• Engage in strength-based conversations to assess and fulfil customer needs effectively.
• Handle complex, sensitive, and emotive calls with empathy and professionalism.
• Provide information, advice, and appropriate referrals for safeguarding and wellbeing services.
• Utilize IT skills for efficient direct input and documentation of contacts and outcomes.
• Engage in ongoing learning and development to stay updated on the latest practices.

Skills

Customer service

Empathy

Communication

Problem solving

Job description

Are you ready to embark on a rewarding journey as a Customer Service Advisor with Lincolnshire County Council's Adult Care Teams and the Care & Wellbeing Hub? Based in the heart of Lincoln at Lancaster House, this exciting opportunity offers a minimum 12-week locum placement with the possibility to make a real difference in the lives of others. You'll work a flexible 37-hour week, from 8 am to 8 pm, Monday to Friday, in a dynamic environment where every call matters. Whether helping a resident maintain independence or assisting with a child's needs, each interaction holds the potential to positively impact someone's world. Perks and benefits:

• Gain unparalleled experience across various services, enhancing your skills and expertise.
• Benefit from comprehensive training that empowers you with professional communication and problem-solving abilities.
• Enjoy the flexibility locum work offers, allowing you to balance work with other interests.
• Be part of a supportive team environment that values connection and collaboration.
• Embrace living and working in scenic Lincolnshire, where vibrant city life meets picturesque countryside.

What you will do:

• Respond to incoming telephone and email enquiries regarding Adult Care and related services.
• Engage in strength-based conversations to assess and fulfil customer needs effectively.
• Handle complex, sensitive, and emotive calls with empathy and professionalism.
• Provide information, advice, and appropriate referrals for safeguarding and wellbeing services.
• Utilize IT skills for efficient direct input and documentation of contacts and outcomes.
• Engage in ongoing learning and development to stay updated on the latest practices.
  You are a customer-focused individual with prior experience in a bustling Customer Care or Customer Service Centre.
• While experience in a social care setting is advantageous, it is not essential as comprehensive training is provided.
• You possess excellent typing and IT skills to manage live data input effortlessly.