Customer Service Advisor

JR United Kingdom; Lincoln; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the UK is seeking a Customer Service Advisor for a full-time permanent role. The position involves phone-based customer service and administrative tasks in a friendly office environment. Candidates should have experience in customer service, strong communication skills, and a good educational background. Excellent benefits, including a strong pension scheme and social events, are offered.

Benefits

Strong pension scheme

Employee benefits

Social events

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Good educational background including GCSEs.
• Passion for delivering excellent service.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• Handling general policy administration.
• Producing high-quality documents and maintaining accurate records.

Skills

Customer-focused

Strong verbal communication

Strong written communication

Time management

Proficiency in IT

Education

GCSEs in English and Maths

Job description

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Customer Service Advisor

Full-time permanent role

Monday-Friday 09:00-17:00 (37.5 hours per week, including a 30-minute lunch)

Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking available.

Salary: £25,000 - £28,000 per year, with excellent company benefits including a strong pension scheme, employee benefits, social events, and a staff Christmas party.

The Role - Customer Service Advisor

This position involves a mix of phone-based customer service and administrative tasks in a friendly, busy office within an expanding organization.

Responsibilities include:

1. Answering and resolving customer queries via telephone and email, taking ownership of each case.
2. Handling general policy administration.
3. Proactively following up on customer inquiries and converting them into policies where possible.
4. Ensuring customer satisfaction exceeds expectations.
5. Producing high-quality documents and maintaining accurate records.
6. Gaining a strong understanding of company products.
7. Complying with company and regulatory policies.
8. Participating in regular learning and development activities.

Requirements:

1. Experience in a telephone-based or customer-facing/support role.
2. Good educational background, including GCSEs (or equivalent) in English and Maths.
3. Customer-focused with a passion for delivering excellent service.
4. Strong verbal and written communication skills.
5. Good prioritization and time management skills with high accuracy.
6. Proficiency in IT and eagerness to learn new systems.

If interested in this exciting opportunity, please apply now. Shortlisting will take place soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

We are committed to equal opportunity employment and welcome applications from all qualified candidates, regardless of gender, marital status, race, religion, age, disability, or sexual orientation.