Customer Service Advisor

AmerisourceBergen; Leigh on Sea; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

An innovative company seeks a dedicated part-time customer service representative to enhance customer satisfaction through accurate dispensing of medications and medical appliances. This exciting role emphasizes effective communication and problem-solving skills, ensuring compliance with company regulations. Join a forward-thinking team that values your contributions and offers opportunities for career development, hybrid working, and a supportive work environment. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you!

Benefits

Employee Assistance Program

Discounts at Retailers

Access to Mental Health First Aiders

Contributory Pension Scheme

Cycle to Work Scheme

Service-Based Holidays

Career Development Opportunities

Paid Volunteer Days

Qualifications

• Experience in a call center and processing environment.
• Ability to prioritize and plan work effectively.

Responsibilities

• Deliver high-quality customer care to ensure maximum satisfaction.
• Process inbound and outbound orders accurately following local SOPs.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Calmness Under Pressure

Tools

Microsoft Office 365

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This is an exciting part-time role based in NWOS, Leigh (WN7 3XJ) that offers the opportunity to achieve high standards of customer service, dispensing prescription medication and other medical appliances to patients under the supervision of a licensed pharmacist.

Hours: 25 hours per week, 5 hours per day. Working days are Monday to Friday, from 1:00 pm to 6:00 pm.

Job Purpose

To provide excellent customer service by accurately dispensing prescription medications and medical appliances, processing orders via phone, email, and online portals in compliance with company regulations and timelines. The role involves contacting customers to update on order status and stock availability. A good understanding of product norms and quantities from part 9 of the drug tariff is desirable; training will be provided. The role also emphasizes understanding customer needs and effective communication to resolve queries and complaints with professionalism and patience.

Principal Accountabilities

• Deliver high-quality customer care to ensure maximum satisfaction.
• Process inbound and outbound orders accurately following local SOPs.
• Resolve customer queries promptly and report progress within agreed timescales.
• Inform Team Leaders of any issues requiring escalation.
• Handle complaints and challenging situations calmly and effectively.
• Maintain and update product and process knowledge regularly.
• Ensure confidentiality of customer information in line with GDPR and regulatory requirements.

Benefits

We offer a competitive salary and benefits package including:

• Hybrid working after probation.
• Employee assistance program with legal, financial, and mental health support.
• Discounts at various retailers through Perks at Work.
• Access to Mental Health First Aiders.
• Contributory Pension Scheme after 3 months.
• Cycle to Work Scheme.
• Service-based holidays.
• Career development and progression opportunities.
• Up to two paid volunteer days per year (pro-rata for part-time).

Knowledge, Skills, and Experience

• Experience in a call center and processing environment.
• Proficiency in Microsoft Office 365, Excel, PowerPoint, Word, and Teams.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to motivate others.
• Ability to prioritize and plan work effectively.
• Calmness under pressure and good decision-making skills.
• Results-oriented with a proactive attitude.
• Customer-focused with problem-solving skills.
• Accuracy and attention to detail in work.

Additional Information

We are committed to equal employment opportunity and providing reasonable accommodations for individuals with disabilities. For accommodation requests, please contact us at 888.692.2272 or [e-mail].