Customer Service Advisor

Hgvtraders; Leicester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private health care

Pension contribution

25 days holiday (with option to buy)

Employee car scheme

Job summary

Hgvtraders is seeking a Customer Service Advisor in Leicester to provide fast, effective service for a varied customer base. You will handle bookings, maintain records, and ensure accurate costings while supporting the service department.

The role requires excellent telephone manners, administrative strength, and the ability to work under pressure. Permanent, full-time with a competitive package and benefits in a busy workshop environment.

Qualifications

• Excellent telephone manner.
• Presentable and professional appearance.
• Strong administration and organisational skills.
• Ability to build rapport with customers.
• Multitask in a fast-paced environment.
• Work on own initiative and in a team.
• Attention to detail; meet deadlines.
• Previous experience in a similar role.
• Valid work permit.

Responsibilities

• Proactively plan the capacity of the workshop and canvass for bookings to fill available capacity.
• Maintain vehicle history and service records in line with customer requirements and standards.
• Process invoices and cost the work; file invoices accurately.
• Order parts and subcontract work as needed.
• Provide times, hours sold, statistics and budgetary information.
• Ensure work and parts are charged to correct accounts; record on job cards/repair orders.
• Liaise with customers; communicate delays and approvals for extra work.
• Assist and deputise in service department as directed by the Regional Service Manager.

Skills

Telephone etiquette

Presentable

Administration

Organisation

Rapport with customers

Multitasking

Team & initiative

Attention to detail

Deadline oriented

Experience in similar role

Valid work permit

Job description

Customer Service Advisor

Location: Leicester

Salary: TBC

Hours: Full Time

Contract type: Permanent

Closing date: 30.09.2026

Job details

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

We are recruiting for a Service Advisor to join our team in Leicester on a full time permanent basis.

In this role you will:

• Proactively plan the capacity of the workshop.
• Canvass for and accept bookings for the workshop in order to fill available capacity.
• Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
• Maintain invoice filing in an accurate, timely and efficient manner.
• Correctly interpret customer or internal instructions and complete job cards / repair orders etc.
• Attend any training course as deemed necessary by the Regional Service Manager
• Provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
• Undertake such other tasks as may reasonably be required. These may include liasing with customers, working outside normal hours, supervising and instructing trainees, and covering duties within the service administration department, this list is not exhaustive.
• Monitor all work to ensure that it is completed by the times required and report any likely delays to the customer to seek, records and communicate authority for any extra work required or parts to be ordered or fitted.
• Ensure that work done, parts & consumables used and tests carried out are accurately recorded on the job card / repair order. To cost the work and raise invoices.
• Order parts from the Parts Department and to order sub-contract work.
• Account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts.
• Provide times, hours sold, statistics and budgetary information.
• Enhance the image and reputation of the company whilst supporting its commercial interests.
• Achieve all company & personal KPI’s & maintain focus on all company financial objectives within given responsibilities.
• Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
• Deputise in all areas of the service department as directed by the Regional Service Manager.

To be successful in this role, you will have:

Excellent telephone manner

• Presentable
• Excellent administration and organisational skills
• Ability to build rapport with customers
• Ability to work in a fast pace environment and multitask
• Work on own initiative and in a team
• Attention to detail
• Ability to meet deadlines
• Previous experience in a similar role
• Valid work permit

Why join the Pride?

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.