Customer Service Advisor

Man Truck & Bus UK; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private health care

Healthy pension contribution

25 days holiday (with option to buy)

Employee car scheme

Job summary

MAN Truck & Bus UK in Leicester is seeking a Service Advisor to join our team on a full time permanent basis.

You will proactively plan workshop capacity, canvass bookings, and maintain vehicle history and service records to meet customer requirements and regulatory standards.

Qualifications

• Excellent telephone manner and customer service focus.
• Strong administrative and organisational skills.
• Ability to build rapport with customers and work under pressure.
• Proven ability to multitask in a fast-paced environment.
• Self-driven with teamwork and initiative, attention to detail.

Responsibilities

• Proactively plan workshop capacity and canvass bookings.
• Maintain vehicle history and service records accurately.
• Maintain invoices and cost the work on job cards.
• Order parts and subcontract work; handle cash and invoices.
• Provide information, keep records, and support KPIs and safety.
• Liaise with customers and cover duties in service admin when needed.
• Meet deadlines and report delays or extra work required.

Skills

Excellent telephone manner

Presentable

Administration skills

Organisational skills

Rapport with customers

Multitasking in fast paced environment

Teamwork and initiative

Attention to detail

Meet deadlines

Experience in similar role

Valid work permit

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

We are recruiting for a Service Advisor to join our team in Leicester on a full time permanent basis.

In this role you will:

• Proactively plan the capacity of the workshop.
• Canvass for and accept bookings for the workshop in order to fill available capacity.
• Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
• Maintain invoice filing in an accurate, timely and efficient manner.
• Correctly interpret customer or internal instructions and complete job cards / repair orders etc.
• Attend any training course as deemed necessary by the Regional Service Manager
• Provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
• Undertake such other tasks as may reasonably be required. These may include liasing with customers, working outside normal hours, supervising and instructing trainees, and covering duties within the service administration department, this list is not exhaustive.
• Monitor all work to ensure that it is completed by the times required and report any likely delays to the customer to seek, records and communicate authority for any extra work required or parts to be ordered or fitted.
• Ensure that work done, parts & consumables used and tests carried out are accurately recorded on the job card / repair order. To cost the work and raise invoices.
• Order parts from the Parts Department and to order sub-contract work.
• Account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts.
• Provide times, hours sold, statistics and budgetary information.
• Enhance the image and reputation of the company whilst supporting its commercial interests.
• Achieve all company & personal KPI’s & maintain focus on all company financial objectives within given responsibilities.
• Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
• Deputise in all areas of the service department as directed by the Regional Service Manager.

To be successful in this role, you will have:

Excellent telephone manner

• Presentable
• Excellent administration and organisational skills
• Ability to build rapport with customers
• Ability to work in a fast pace environment and multitask
• Work on own initiative and in a team
• Attention to detail
• Ability to meet deadlines
• Previous experience in a similar role
• Valid work permit

Why join the Pride?

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.

Accessibility & Inclusion

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.