Customer Service Advisor

Sunbelt Rentals Careers; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equipment rental provider seeks a Customer Service Advisor to enhance customer interactions and drive satisfaction. This role involves managing customer queries, upselling opportunities, and fostering relationships. Join a company committed to personal development and offers a strong rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Proven customer service experience, ideally in inbound sales.
• Exceptional communication and negotiation skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver best-in-class customer service via phone and email.
• Manage customer orders from enquiry to post-hire feedback.
• Proactively suggest process improvements for service enhancements.

Skills

Communication

Negotiation

Flexibility

Customer Relationship Management

MS Office Proficiency

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide everything you need for success. We’ll discuss your training and personal development needs and your career aspirations.

To succeed as a Customer Service Advisor, you should bring the following skills and behaviors:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries, successfully completing transactions and satisfying customers.
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
• Exceptional communication skills, including negotiating and influencing. Ability to engage and build relationships with internal and external customers.
• Good judgment and initiative to make decisions in line with company policies and pricing structures.
• A supportive, collaborative team player.
• Flexible and adaptable, able to manage multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high standards of accuracy.
• Commitment to continuous improvement, proactively suggesting and acting on process and service enhancements.
• Proficiency in MS Office and enthusiasm for learning new IT systems and technology.

About Us

Sunbelt Rentals leads in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams turn innovative ideas into reality, making the impossible possible.

Our people are our greatest asset. We value diversity and are committed to creating an inclusive culture of fairness and respect. We support your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services including a 24/7 helpline, counseling, and financial wellbeing resources.