Customer Service Advisor

Vintage Cash Cow; Leeds; On-site; GBP 25,000; Full time

Job summary

Join Vintage Cash Cow as a Customer Service Advisor in Morley, Leeds. In this dynamic role, you'll guide customers in selling their vintage items, ensuring top-notch service. With a focus on sustainability and a supportive environment, you'll grow your career and be part of a company making a global impact.

Benefits

Hybrid working after passing probation

Real growth journey

Purpose-led culture driving sustainability

Supportive, high-performing team environment

Qualifications

• 1+ year of contact centre or customer service experience.
• Comfortable using technology and learning new systems.
• Strong attention to detail and communication skills.

Responsibilities

• Handle inbound and outbound calls while answering customer queries.
• Build trust and provide accurate information to customers.
• Achieve personal KPIs and work collaboratively across teams.

Skills

Attention to detail

Communication

Multitasking

Results-driven

Job description

Customer Service Advisor

Application Deadline: 8 June 2025

Department: Customer Engagement

Employment Type: Full Time

Location: Pure Offices, Leeds

Compensation: £25,000 / year

Description

We're Hiring: Customer Service Advisor | Morley, Leeds | Vintage Cash Cow
Join a purpose-driven company revolutionising the reCommerce world.

Are you a people person with a passion for delivering outstanding customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, Vintage Cash Cow wants to hear from you!

We're growing fast and looking for an enthusiastic, motivated Customer Service Advisor to join our Customer Engagement Centre (CEC). You'll play a key role in guiding our customers through their journey with us, helping them sell their vintage, valuable, and unique items with confidence.

• Be the friendly voice of Vintage Cash Cow, handling inbound and outbound calls, welcome calls, booking collections, and answering queries.
• Build trust and provide accurate, helpful information to every customer.
• Hit (and smash!) your personal KPIs while helping the team hit theirs.
• Work collaboratively with teams across the business to deliver a seamless customer experience.
• Grow in the role, develop your skills, mentor others, and help us improve every day.
  
  

• 1+ year of contact centre or customer service experience, you know what great service looks like.
• Strong attention to detail and communication skills (both written and spoken).
• A confident multitasker who can juggle systems, calls, and queries like a pro.
• Results-driven and team-oriented, you love hitting targets and celebrating wins.
• Comfortable using technology and learning new systems.

Why Vintage Cash Cow?

We’re more than just a customer-focused company, we’re on a mission to create a sustainable and circular economy by giving pre-loved items a second life. Backed by top-tier VCs like Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a global impact.

• Hybrid working after passing probation (Morley office)
• A business with a real growth journey (and you’ll be a part of it)
• A purpose-led culture driving sustainability
• A supportive, high-performing team environment