Customer Service Advisor

Parkinson's UK; Tingley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Parkinson's UK is looking for a Customer Service Advisor to join the Evri Customer Service team on a 6-month Fixed-Term Contract. In this dynamic role, you will support internal and external customers, resolve inquiries and complaints, and contribute significantly to maintaining high customer satisfaction. The position offers various perks, including career progression opportunities and a supportive work environment that values diversity.

Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Qualifications

• Proficient use of MS Office, Word, Excel, Outlook.
• Good Maths and English skills, both written and verbal.
• Effective communication skills at all levels.

Responsibilities

• Provide exceptional telephone-based customer service.
• Investigate and resolve customer complaints and enquiries.
• Ensure CRM is updated with investigation details.

Skills

Communication

Problem-Solving

Attention to Detail

Mathematics

English

Tools

MS Office

Job description

This is a Temporary , Full Time vacancy that will close in 23 days at 23:59 BST .

The Vacancy

Come and join the EvriCustomer Service team!

We are looking for aCustomer Service Advisorto join us on a 6-month Fixed-Term Contract.

We have an exciting opportunity to join us as a Customer Service Advisor. We’re obsessed about providing our customers with the ultimate delivery experience. In this dynamic role you’ll contribute to this experience by supporting our internal and external customers. You’ll support Client's & Customers who have had their service impacted and create resolutions to protect and develop our brand. You’ll be proactive in investigating and resolving complaints & enquiries via phone and email, also working alongside our Depot & Delivery teams when required. We run our business with customers at the heart of what we do, and this is reflected in our forward-thinking Customer Service Team.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCustomer Service Advisor at Evri!

You’ll provide customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.

You’ll thrive in a busy contact centre environment as well as independently when required.

Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.

Meeting Customer Satisfaction and first-time resolution objectives to ensure the customer is at the heart of what we do.

Identify the root cause of the enquiry/complaint and find the appropriate solutions for the customer and ways to prevent recurrence.

Ensure that CRM is updated to record every stage of the investigation and the customer is kept informed within agreed SLAs.

Being the voice of the customer, working in collaboration with (but not limited to) Couriers, Delivery Teams, Contractors and our Parcelshop network to investigate all enquiries/complaints.

We are looking for:

Proficient use of MS Office, Word, Excel, Outlook.

Good Maths and English skills written and verbal.

Ability to work under own initiative, with quick decision making and problem-solving skills.

Effective communicator at all levels.

Demonstrate confidentiality and professionalism when having access to critical or sensitive information, establishing trusting relationships.

Be a problem solver with excellent attention to detail.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

We value your privacy