Customer Service Advisor

HSBC; Leeds; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

An established industry player is looking for a Contact Centre Customer Service Advisor to join their dynamic team in Leeds. This exciting role involves providing exceptional telephone-based customer service and resolving customer queries in a friendly manner. With a competitive starting salary and a range of excellent benefits, including hybrid working options, free parking, and an on-site gym, this position offers a great work-life balance. The comprehensive training program ensures you are well-prepared for your role, even without prior banking experience. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you!

Benefits

Kostenloses Parken

On-Site Fitnessstudio

Subventionierte Kinderbetreuung

25 Tage bezahlter Urlaub

Mitarbeiterrabatte

Pensions- und Gesundheitspläne

Qualifications

• Erfahrung im Kundenservice ist erforderlich, aber keine Bankenerfahrung nötig.
• Technische Fähigkeiten zur Nutzung mehrerer Systeme sind wichtig.

Responsibilities

• Bereitstellung von außergewöhnlichem telefonischem Kundenservice.
• Unterstützung der Kunden bei HSBC-Produkten und digitalen Bankplattformen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Aufmerksamkeit fürs Detail

Education

Keine spezifische Ausbildung erforderlich

Tools

Technologische Systeme

Job description

Leeds with Hybrid working
Salary: from £23,205 + excellent benefits
Hours: 35 hours per week

If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £23,205 for a 35-hour week, we offer free parking, on-site gym, and OFSTED subsidized on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You will:

1. Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
2. Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
3. Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
4. Be a problem solver with excellent attention to detail.
5. Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.

Although customer service experience and crystal-clear communication is essential, you don’t need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems and products, and also supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period, and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.

Our Contact Centre is open between 8am to 8:00pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off.

If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: