Customer Service Advisor

Lloyd Recruitment Limited; Leatherhead; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading company in Leatherhead is seeking a Customer Service Advisor to join their busy team. The role involves assisting house owners, tenants, and landlords with queries regarding property repairs. Candidates should be confident communicators who can multi-task effectively during busy periods. The position offers a competitive salary, opportunities for career progression, and various benefits including training courses and pension.

Benefits

33 days holiday

Free parking onsite

Career progression

Training Courses funded

Pension

Qualifications

• Confident communicator with a keen interest in resolving customer issues.

Responsibilities

• Taking details of customer situations and updating the system.
• Booking appointments and transferring calls as needed.

Skills

Communication

Problem Solving

Multi-tasking

Job description

Customer Service Advisor

Working as part of a busy customer service team, you'll be provided with all the training you need to 'jump on' the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

The Role:

• Each call will require you to take down details of the specific situation, updating the system accordingly
• Booking in appointments
• Transferring calls through to the wider business if needs be

Finer Details:

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Pension
• Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You'll also need to be prepared to work 1 weekend day per month (on a rota basis).

If you feel that you match the above, don't hesitate to send us your CV for consideration.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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