Customer Service Advisor

Lloyd Recruitment - Epsom; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Free parking onsite

Career progression

Training Courses funded to support Pro

Job summary

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to join a busy inbound team in Leatherhead. You will handle phones and emails, gather details, and help assess emergency responses while keeping customers informed of delays and timelines.

The role requires confident communication and the ability to multi-task, especially during peak periods. 33 days holiday, free onsite parking, and funded training support career development.

Qualifications

• Experience in an inbound customer service role.
• Strong communication skills and professionalism.
• Able to multi-task and respond calmly in busy periods.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Gather initial details and assess for emergency response actions.
• Keep customers updated on delays and timeframes.

Skills

Inbound service

Problem solving

Customer communication

Multi-tasking

Job description

Customer Service Advisor

Do you enjoy chatting on the phone?

Are you a problem solver?

Can you think quickly when an emergency might arise that needs immediate attention.?

If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities.

You’ll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur.

Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Finer Details

• Salary: £26,227.50 per annum.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Leatherhead based office

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.