Customer Service Advisor

Michael Page (UK); Kingston upon Hull; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A prominent Law Firm is seeking a Permanent Customer Service Advisor in Hull. The role involves assisting clients with queries related to the remortgage process, managing high call volumes, and working collaboratively to ensure excellent service. Ideal candidates will possess strong communication skills and a passion for customer service, with opportunities for training and career progression.

Benefits

Full training provided

Excellent progression and development opportunities

Structured career path

Sponsorship of further qualifications

Excellent benefits package

Collaborative team culture

Prestigious offices and excellent on-site facilities

Immediate interview

Qualifications

• Customer service experience preferred but not required.
• Confident telephone manner.
• Passionate about helping customers.

Responsibilities

• First point of contact for clients regarding remortgage queries.
• Handle high volume of inbound and outbound calls.
• Liaise with banks and third parties to ensure smooth processes.

Skills

Communication

Teamwork

Ability to work under pressure

Job description

• A new exciting Permanent Customer Service Advisor Position in Hull!
• To work for a reputable business within the Legal Sector!

About Our Client

Michael Page have just registered multiple Customer Service Advisor Opportunities to work for a reputable Law Firm to join the team on a permanent basis.

This would be an excellent opportunity for someone who is experienced within customer services and looking for that next step in their career or someone that would like to get into the sector.

Immediate interview please apply now!

Job Description

As a Customer Service Advisor you will be first point of contact for clients assisting with a range of queries regarding the remortgage process.

You will handle a high volume of calls inbound and outbound ensuring each query is resolved to the highest standard and is dealt with as soon as possible.

The role will also be liaising with banks and other third parties alongside working closely with other members of the business to provide a seamless process.

The Successful Applicant

Ideally some customer service experience however the business can be open to background and welcome candidates from hospitality and retail.

Passionate about helping customers and providing the best experience

A confident telephone manner with excellent communication skills

Able to work under pressure in a fast paced environment

The ability to work towards targets and service level agreements

An excellent team player

What's on Offer

Salary of £23810+ reputable business within the legal sector+ full training provided+ no experience required+ excellent progression and development+ structured career path+ sponsorship of further qualifications+ excellent benefits package+ hybrid working+ no shift patterns or weekends+ prestigious offices and excellent on site facilities+ collaborative team and culture+ lovely environment+ immediate interview