Customer Service Advisor

Sunbelt Rentals Careers; Kilmarnock; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading equipment rental provider as a Customer Service Advisor. Utilize your customer service skills to manage orders, resolve queries, and enhance customer satisfaction. Work in a dynamic environment with opportunities for training and development, while enjoying a flexible rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Proven experience in a customer service role, preferably handling inbound inquiries.
• Exceptional communication skills, including negotiating and influencing.
• Good computer literacy and enthusiasm for learning new IT systems.

Responsibilities

• Manage customer orders and queries effectively.
• Deliver accurate hire contract administration throughout the process.
• Identify and resolve customer problems by investigating issues.

Skills

Customer Service

Communication

Negotiating

Problem Solving

Tools

MS Office

Job description

About The Role

Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for a Customer Service Advisor with excellent customer service skills gained in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

As a Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with our national customers via telephone, email, and responding to website requests. Key duties include:

1. Manage customer orders and queries
2. Deliver accurate and timely hire contact administration throughout the hire process according to SLAs
3. Maintain detailed records of customer interactions, transactions, and feedback
4. Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalation
5. Collaborate with and build strong relationships with all key stakeholders across the business
6. Contribute to the development of customer service policies and procedures
7. Participate in training sessions to enhance product knowledge and customer service skills
8. Ensure all reporting and administration, including CRM, are accurate and submitted on time

This is a fantastic opportunity for individuals from a customer service background who want to see the impact of their work in a hands-on, operational, service-focused business. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continually improve our service.

What we offer in return: You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with options to buy and sell), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.

About You

If you join us, we’ll provide everything you need and support your success. We’ll discuss your training and development needs and your career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries and successfully completing transactions
• Experience developing and utilizing product knowledge
• Exceptional communication skills, including negotiating and influencing
• The ability to make judgments and decisions independently within company policies
• A collaborative team approach
• A flexible, adaptable attitude to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Good computer literacy in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams turn ideas into reality, making the impossible possible.

Our people are our greatest asset. We are committed to diversity, inclusion, and creating a fair culture. Your health, safety, and wellbeing are priorities, supported through initiatives like mental health campaigns, a first-aider program, and access to wellbeing services.