Customer Experience Advisor

Pertemps Bond; Kilmarnock; On-site; GBP 16,000 - 27,000; Full time

Job summary

Pertemps Bond in Ayrshire is recruiting a Customer Service Advisor to join a growing team. This permanent, full-time role offers comprehensive training and development, and the chance to make a real difference to customers.

You will handle customer enquiries by telephone and other channels, provide clear, empathetic support, maintain accurate records, and strive toward quality and performance targets.

If you are confident, resilient and customer-focused, we'd love to hear from you.

Qualifications

• Excellent verbal and written communication skills.
• A professional and approachable telephone manner.
• Strong listening and questioning skills.
• Ability to remain calm and empathetic in challenging conversations.
• Good attention to detail and accurate administration skills.
• The ability to work towards targets and performance measures.
• A positive attitude and willingness to learn.
• The confidence to handle sensitive or vulnerable customer situations appropriately.

Responsibilities

• Handling customer enquiries by telephone and other communication channels.
• Providing clear, professional and empathetic support to customers.
• Understanding individual customer circumstances and identifying appropriate solutions.
• Dealing confidently with queries, concerns and potentially sensitive conversations.
• Maintaining accurate and up-to-date customer records.
• Working towards agreed quality and performance standards.
• Following company processes and ensuring all customer interactions are handled appropriately.
• Liaising with internal teams where required to resolve customer queries.
• Managing a varied workload while maintaining a high standard of customer service.

Skills

Customer service

Communication

Empathy

Problem solving

Telephone etiquette

Job description

Pertemps Bond in Ayrshire is recruiting a Customer Service Advisor to join a growing team. This permanent, full-time role offers comprehensive training and development, and the chance to make a real difference to customers.

You will handle customer enquiries by telephone and other channels, provide clear, empathetic support, maintain accurate records, and strive toward quality and performance targets.

If you are confident, resilient and customer-focused, we'd love to hear from you.