Customer Service Advisor

John UKse Group; Ipswich; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Staff discounts on sales and servicing

Manufacturer-accredited training

Cycle to Work scheme

Long-term career development within JG

Job summary

John Grose Group is seeking a Customer Service Advisor at our Ipswich dealership on Ransomes Europark. You will greet customers, support vehicle servicing bookings and repairs, and be the face of the business on-site.

You will handle enquiries by phone and email, explain technical information clearly, and upsell where appropriate. This role offers training, progression, and a pension scheme.

Qualifications

• Education to A-Level standard or equivalent.
• Excellent communication and listening skills.
• A proactive and positive approach to work.
• Confidence in advising customers on additional sales.
• A full, clean UK driving licence.

Responsibilities

• Delivering the highest level of customer care and satisfaction.
• Building rapport with customers and explaining technical information in a clear, customer-friendly way.
• Keeping customers fully informed on vehicle repair progress.
• Maintaining accurate and up-to-date customer records on internal systems.
• Processing payments and invoices.
• Handling telephone and email enquiries.
• Advising customers on additional products or services where appropriate.

Skills

Excellent communication

Active listening

Proactive attitude

Driving licence (UK)

Education

A-Level or equivalent

Job description

Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

We are seeking a dynamic, customer‑focused Customer Service Advisor to join our fast‑paced dealership team on Ransomes Europark, Ipswich, Lowestoft. As the first point of contact for our customers, you will be the face of John Grose, welcoming customers and supporting them when booking vehicles in for servicing and repairs.

Ensuring the health and safety of customers, colleagues, and third parties is a key priority of this role.

Key Responsibilities

You will receive full training, with duties including:

• Delivering the highest level of customer care and satisfaction
• Building rapport with customers and explaining technical information in a clear, customer‑friendly way
• Keeping customers fully informed on vehicle repair progress
• Maintaining accurate and up‑to‑date customer records on internal systems
• Processing payments and invoices
• Handling telephone and email enquiries
• Advising customers on additional products or services where appropriate

About You

To be successful in this role, you will ideally have:

• Education to A‑Level standard or equivalent
• Excellent communication and listening skills
• A proactive and positive approach to work
• Confidence in advising customers on additional sales
• A full, clean UK driving licence

What We Offer

• Company pension scheme
• Staff discounts on sales and servicing
• Manufacturer‑accredited training programmes
• Cycle to Work scheme
• Long‑term career development opportunities within the John Grose Group

Working Hours

• 43.75 hours per week
• Monday to Friday between 7:30am – 6:00pm
• 1 in 3 Saturday mornings (7:30am – 1:00pm), on a rota basis

Salary & Bonus

• OTE with bonus: £33,400

Inclusion & Accessibility

John Grose Group is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for everyone.

Applications are welcomed from people of all backgrounds and abilities

Reasonable adjustments are available throughout the recruitment process

Over 300 employees across the group, with long‑term career progression available

We support continuous development in an inclusive, respectful, and equitable workplace