Rental Customer Service Assistant

John UKse Group; Ipswich; Hybrid; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Competitive salary

22 days annual leave + BH (pro rata)

Pension scheme

Staff discounts on vehicle services/pd

Cycle to Work

Long-term career with family-owned biz

Job summary

John Grose Vehicle Rental in Ipswich is seeking a part-time Customer Service Advisor to join our busy Vehicle Rental team at Ransomes Europark. You will support customers throughout their rental journey, ensuring a professional and seamless experience.

The ideal candidate is friendly, organised and proactive with strong communication and IT skills. A UK driving licence is preferred. We offer a competitive salary, pension, staff discounts and a supportive working environment.

Qualifications

• Experience in customer-facing roles is essential.
• Excellent communication and interpersonal skills.
• Good IT and administrative abilities are required.
• Meticulous attention to detail is needed.
• Able to thrive in a fast-paced, busy setting.
• A valid UK driving licence is required; other licences are advantageous.

Responsibilities

• Deliver outstanding customer service in person and over the phone.
• Manage vehicle rental enquiries and bookings.
• Promote additional products and services where appropriate.
• Process payments, deposits and refunds accurately.
• Check customer identification and insurance eligibility.
• Prepare vehicles for hire and complete handovers.
• Inspect vehicles on return and record any issues.
• Deliver and collect rental vehicles as needed.
• Carry out vehicle checks and follow maintenance schedules.
• Maintain accurate records and support daily admin tasks.

Skills

Customer-facing role

Strong communication

IT and admin skills

Attention to detail

Busy environment adaptability

Full UK driving licence

Job description

Part-Time | John Grose Vehicle Rental | Ransomes Europark, Ipswich

At John Grose, we're proud to be one of East Anglia's most established and respected automotive businesses. Family-owned and employing over 300 people across Suffolk, we have built our reputation on delivering exceptional customer service and creating rewarding career opportunities for our team.

We're looking for a friendly, organised and proactive Customer Service Advisor to join our busy Vehicle Rental team at Ransomes Europark. This is a varied and customer-focused role where no two days are the same. If you enjoy helping people, working in a fast-paced environment and being part of a supportive team, we'd love to hear from you.

What you'll be doing

As a key member of our rental team, you'll help customers throughout their rental journey, ensuring they receive a professional and seamless experience.

Your responsibilities will include:

• Delivering outstanding customer service both in person and over the telephone
• Managing vehicle rental enquiries and bookings
• Promoting additional products and services where appropriate
• Processing payments, deposits and refunds accurately
• Checking customer identification and insurance eligibility
• Preparing vehicles for hire and completing vehicle handovers
• Inspecting vehicles on return and recording any issues
• Delivering and collecting rental vehicles when required
• Completing vehicle checks and ensuring maintenance schedules are followed
• Maintaining accurate records and supporting the day-to-day administration of the department

What we're looking for

We're seeking someone who is enthusiastic, dependable and committed to delivering excellent customer service.

Ideally, you'll have:

• Previous experience in a customer-facing role
• Strong communication and interpersonal skills
• Good IT and administrative skills
• Excellent attention to detail
• The ability to work effectively in a busy and fast-moving environment
• A full UK driving licence is required. C1 and D1 licence categories would be advantageous but are not essential. Candidates who hold these categories are encouraged to highlight them in their application. Unfortunately, automatic-only licences cannot be considered for this role.

What you'll receive in return

• Competitive salary of £17,326
• 22 days annual leave plus bank holidays (pro rata)
• Company pension scheme
• Staff discounts on vehicle purchases, servicing and parts
• Cycle to Work scheme
• The opportunity to build a long‑term career with a successful family‑owned business
• A friendly and supportive working environment

Working Hours

This is a part‑time position, typically working:

• 8:00am to 6:00pm, Monday to Friday
• 8:00am to 12 noon Saturday working on a rota basis

Additional hours may be required to cover holidays and busy periods, with advance notice provided wherever possible.

Ready to Join Us?

If you're looking for a varied customer service role with a successful local business that values its people, we'd love to hear from you.

Reg Office: Whapload Road,LowestoftSuffolkNR32 1NN

Reg. Company Number: 01491537

John Grose Group Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.Company VAT number 336173855