Customer Service Advisor

The Clancy Group; Huntingdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der eine zentrale Rolle in der Kundenbetreuung spielt. In dieser Position sind Sie für die Terminplanung und die Bearbeitung von Kundenanfragen verantwortlich. Ihre Fähigkeit, hervorragenden Service zu bieten, ist entscheidend für den Erfolg des Unternehmens. Sie werden auch an der Durchführung von Social-Media-Kampagnen beteiligt sein, um die Kundenbindung zu stärken. Wenn Sie leidenschaftlich daran interessiert sind, das Leben von Menschen zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Pensionsplan

Gesundheitsversorgung

Urlaubsanspruch von 24-26 Tagen

Clancy Xtras Rabatte

Fahrrad-Leasing-Programm

Mitarbeiterunterstützungsprogramm

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten, insbesondere am Telefon.
• Erfahrung mit IT-Systemen und Datenbanken.

Responsibilities

• Primärer Ansprechpartner für Kunden, Terminplanung und Anliegen.
• Wartung von Systemen und Datenbanken zur Unterstützung von Leistungsbewertungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Kenntnisse

SAP

Genesys

Tools

SAP

Genesys

Job description

Customer Service Advisor

Henderson House Huntingdon

We do what we say
Hence why we need people like you to help us deliver on our promises. People who enjoy getting things done!

We have an opportunity for you to join our alliance with Clancy, Kier, and Anglian Water as a Contact Team Member. You will play a key role in our efforts to bring environmental and social prosperity to the region we serve through our commitment.

The Role:

Your role is central to our mission's success within the IMDS OMC. You will be on the frontline, supporting our customers by booking appointments and addressing concerns. Your commitment to delivering exceptional service is crucial. You will also assist in driving social media campaigns to generate more appointments for our customers.

Responsibilities include:

• Serving as a primary contact for customers, scheduling metering appointments, and gathering insights into their concerns to improve our services.
• Maintaining up-to-date systems and databases, providing analysis to stakeholders to support performance reviews and meet SLAs.
• Assisting in scheduling and planning work activities to serve customers efficiently.

Ideal Candidate:

Exceptional customer service skills, especially over the phone, and proficiency in IT are essential. Experience with SAP and Genesys is preferred, as they are primary tools for bookings and customer interactions.

Strong communication skills, both written and verbal, and familiarity with other channels like social media, self-service portals, and email are advantageous.

If you believe you are a good fit, apply today!

About Our Company:

Every day, we work smarter, greener, and use our imagination.

Our purpose at Clancy is to make life better for growing families. We play a vital role in providing water and power to millions of homes and businesses.

As one of the UK's largest family-owned construction businesses, we care about our people, clients, and the environment.

What Next:

Apply now, and we will respond within two weeks. If you haven't heard from us by then, feel free to follow up — we believe in doing what we say!

Benefits:

We offer a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per year. Additionally, perks include Clancy Xtras discounts, cycle-to-work scheme, and an Employee Assistance Programme.

Clancy is an equal opportunity employer, celebrating diversity and committed to inclusivity. Please inform us of any reasonable adjustments needed for interviews.

We are proud signatories of the Armed Forces Covenant and Disability Confident initiatives.