Customer Service Advisor

Allscreens Nationwide Ltd; Hemington; On-site; GBP 41,190,000 - 44,083,000; Full time

Benefits offered by this job

Gain valuable experience with a global

Professional development in a fast‑pac

Job summary

Job&Talent, recruiting for a Customer Service Advisor to work with a leading logistics company in Castle Donington. You will handle enquiries, track deliveries, and provide accurate information while identifying cross-selling opportunities.

This on-site role offers structured hours across shifts, with a 7.5-hour day and a pay rate of 15.34 GBP per hour, located in Castle Donington. Must have UK residency for the last 5 years and at least 6 months in a call centre environment.

Qualifications

• Must have lived in the UK for the last 5 years.
• At least 6 months of experience in a call centre environment.
• Desirable: experience in upselling and sales.

Responsibilities

• Manage customer enquiries via phone, email, and internal systems.
• Provide accurate product and service information.
• Resolve customer queries with a focus on first-time resolution.
• Handle objections professionally and maintain customer confidence.

Job description

Customer Service Advisor - Castle Donington

At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading logistics company in Castle Donington. You will be the first point of contact for customers, handling enquiries, tracking deliveries, and providing accurate information while identifying opportunities to cross-sell.

• 37.5 hours per week


• 7.5 hours per day, with shifts scheduled between 08:00 and 19:15

Pay rates:

• 15.34 GBP hourly

Must-have requirements for Customer Service Advisor:

• Must have lived in the UK for the last 5 years


• At least 6 months of experience in a call centre environment

Desirable requirements for Customer Service Advisor:

• Experience in upselling and sales

Role for Customer Service Advisor:

• Manage customer enquiries via phone, email, and internal systems


• Provide accurate product and service information


• Resolve customer queries with a focus on first-time resolution


• Handle objections professionally and maintain customer confidence

Benefits for Customer Service Advisor:

• Gain valuable experience with a global logistics leader


• Professional development in a fast-paced customer service environment


• Structured working hours to support work-life balance

Location: Castle Donington

Duration: Ongoing