Customer Service Advisor

Bis Henderson Recruitment; Ashby-de-la-Zouch; On-site; GBP 25,020 - 30,580; Full time

Job summary

Bis Henderson Recruitment is seeking an experienced Customer Service Advisor to join the day shift team in Ashby de la Zouch. This opportunity offers stability and good development prospects within a supportive environment for a major client and recognised brand.

You will help ensure the smooth running of our transport operation, acting as the main point of contact for information sharing and issue resolution, and taking ownership from the initial order through to successful delivery across a

Qualifications

• Previous customer service experience within a team setting.
• Strong IT literacy and ability to learn new systems.
• Excellent telephone manner and high attention to detail.

Responsibilities

• Be the main point of contact with customers for information sharing and issue resolution.
• Develop strong working relationships with key contacts and ensure service compliance to processes.
• Take ownership from order through to successful delivery and monitor delivery activity.

Skills

Customer service experience

Team environment

IT literacy

Telephone manner

Attention to detail

Administration skills

Job description

Customer Service Advisor

£27,800 pa

Sunday to Thursday OR Tuesday to Saturday, 40 hr week

Ashby de la Zouch

Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.

Role Responsibilities:

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all on day delivery activity to ensure successful completion.

Key Skills

Previous customer service experience along with excellent customer service skills.

• Previous experience of working within a small team environment.
• Must be IT literate and able to learn new systems.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.