Customer Service Advisor

Simpler Law; Helsey; Hybrid; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Company events

Company pension

Free on-site parking

Employee referral scheme

Staff incentives

28 Days Holiday (Including Bank Holidа

Increases with Length of Service

Job summary

Simpler Law is recruiting a Customer Service Adviser to join the Lincoln team on a hybrid basis, typically working 9am to 5:30pm. You will handle inbound client enquiries, build trust and promote our services, matching clients to the best option for their needs.

You will travel to Head Office in Lincoln one day a week, with the rest of the time based from home. The role offers a Genuine OTE with comprehensive benefits and a supportive team environment.

Qualifications

• Customer focused with excellent communication and organisational skills.
• Committed, ambitious and personally driven to perform to key KPIs.
• Administrative skills.
• Ability to build rapport with clients.
• Energetic team player.

Responsibilities

• Be a voice of the Simpler Law brand and maintain our proud level of service.
• Maintain accurate records of client calls.
• Deal with existing clients and ensure customer satisfaction at all times.
• Match clients to the best service.

Skills

Communication

Customer focus

Organisational skills

Team player

KPI driven

Job description

Customer Service Advisor

Start Date: 2026-08-29T00:00:00

Location: Helsey, Lincolnshire, GB, PE24 5

End Date: 2026-11-28T21:14:30.06

The Company

Simpler Law is one of the country’s award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end-of-life planning in place. Currently, over 60% of the UK population does not have a Will, and of those that do, a number are invalid or out of date. With over 30 years of experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service, and a 5-star Trustpilot rating.

Due to the continued growth of our company, we are recruiting a customer service adviser to work on a hybrid basis in our office on Doddington Road, Lincoln.

Your Job

Simpler Law is looking for a customer service consultant to join our team in Lincoln on a hybrid basis, typically working the hours between 9am and 5:30pm. Your role will be to:

• Deal with inbound client enquiries about our services
• Build a relationship of trust and promote our services
• Match our clients to the best service for them
• Close suitable products with enthusiasm where appropriate

We receive over 120 referrals a day, so there is no cold calling required with this role. You will be required to travel to Head Office in Lincoln one working day a week; the rest of the time, you will be based from home.

Key Responsibilities

• Be a voice of the Simpler Law brand and maintain our proud level of service
• Maintain accurate records of client calls
• Deal with existing clients and ensure customer satisfaction at all times
• Match clients to the best service

Job Requirements

• Customer focused with excellent communication and organisational skills
• Committed, ambitious and personally driven to perform to key KPIs
• Administrative skills
• Ability to build rapport with clients
• Able to work with energy as part of a team

Benefits

• Genuine OTE of £36,000 to £46,000
• Company events
• Company pension
• Free on-site parking
• Employee referral scheme
• Staff incentives
• 28 Days Holiday (Including Bank Holidays)
• Increases with Length of Service

#s1-Gen

The Company Simpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating. Due to the continued growth of our company, we are recruiting a customer service adviser to work on a hybrid basis in our office on Doddington Road, Lincoln. Your Job Simpler Law is looking for a customer service consultant to join our team in Lincoln on a hybrid basis typically working the hours between 9am and 5:30pm. Your role will be to deal with inbound client enquiries about our services, build a relationship of trust and promote our services. You will be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products. We receive over 120 referrals a day so there is no cold calling required with this role. You will be required to travel to Head Office in Lincoln one working day a week, the rest of the time you will be based from home. Key Responsibilities: Be a voice of the Simpler Law brand and maintain our proud level of service Maintain accurate records of client calls Dealing with existing clients and ensuring customer satisfaction at all times Matching clients to the best service Job Requirements Customer focused with excellent communication and organisational skills Committed, ambitious and personally driven to perform to key KPIs Administrative skills Can build rapport with clients Able to work with energy as part of a team Benefits Genuine OTE of £36,000 to £46,000 Company events Company pension Free on-site parking Employee referral scheme Staff incentives 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service TPBN1_UKTJ