Customer Support Executive

Home Legal Direct; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Full training

Job summary

Home Legal Direct in Southend-on-Sea is seeking a high-energy Customer Support Executive to join our fast-paced, tech-driven conveyancing team. You’ll be the heartbeat of the client journey, liaising between customers and our panel of solicitors and conveyancers.

We offer training, a competitive starting salary aligned with 2026 standards, 8-hour Monday–Friday shifts, and on-site parking with a company pension.

Qualifications

• Self-starter with a positive attitude in a busy office.
• Exceptional telephone manner and strong email writing.
• 3+ years in customer service with fast-paced conveyancing experience is a plus.

Responsibilities

• Liaise between customers and our panel of solicitors and conveyancers.
• Provide clear, reassuring progress updates to clients during their home-moving process.
• Think fast on your feet to solve problems and guide customers through the legal journey.
• Maintain high standards of email and telephone communication.

Skills

Excellent communication

Customer service

Problem solving

Active listening

Job description

Hours: 40 hours per week | Monday – Friday

Are you a high-energy communicator ready to grow with a fast-paced tech company?

At Home Legal Direct, we aren’t your typical property firm. We are a tech-driven facilitator making the legal side of moving home smoother and faster. Based in Southend-on-Sea, we pride ourselves on a culture of energy, commitment, and being the best in the business. We don’t just hire for experience; we hire for potential and train you to be great.

Why Join Us?

• Competitive Pay: A starting salary aligned with 2026 standards.


• Career Growth: We love “go-getters” and provide full training to help you level up your skills.


• Work-Life Balance: 8-hour shifts, Monday to Friday only—no weekends!


• The Perks: Company pension and free on-site parking at our Southend office.

The Role: What you’ll be doing

As a Customer Support Executive, you are the heartbeat of our client journey. In this varied, fast-paced role, you will:

• Liaise between customers and our panel of solicitors and conveyancers.


• Provide clear, reassuring progress updates to clients during their home-moving process.


• Think fast on your feet to solve problems and guide customers through the legal journey.


• Maintain high standards of email and telephone communication.

About You: What we’re looking for

We want a self-starter with a positive attitude who can thrive in a busy office environment.

• The Communicator: You have an exceptional telephone manner and sharp email writing skills.


• The Fast Learner: You can pick up new systems and legal processes quickly.


• The Professional: You have unquestionable integrity and plenty of determination.


• Bonus Points: Experience in a fast-paced conveyancing firm or as a paralegal is a huge advantage, but if you have 3+ years of customer service experience and the right drive, we want to talk to you.