Customer Service Advisor

TN United Kingdom; Harrogate; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity awaits you at a reputable and progressive business in Harrogate as a Customer Service Advisor. Join a supportive team dedicated to providing exceptional service and assistance to clients. This role offers a dynamic work environment where you'll handle a high volume of calls, ensuring customer satisfaction and exceeding service level agreements. With excellent training and career progression opportunities, this position is perfect for those passionate about customer experience. Be part of a growing organization during an exciting time and enjoy a vibrant team culture with regular socials and incentives.

Benefits

Excellent Training

Progression Opportunities

Central Location

Regular Socials

Incentives

Great Team Environment

Excellent Offices and Facilities

Qualifications

• Experience in customer service from various backgrounds.
• Strong communication and organizational skills.

Responsibilities

• Assist clients with service inquiries and technical support.
• Process orders and schedule appointments with engineers.

Skills

Customer Service Experience

Excellent Communication Skills

Organizational Skills

Ability to Work Under Pressure

Interpersonal Skills

Job description

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• A new exciting Permanent Customer Service Advisor Position!
• To work for a reputable and progressive business in central Harrogate!

About Our Client

Michael Page has partnered with a reputable and progressive business in Harrogate. The organisation is looking for a Customer Service Advisor to join their established team on a permanent basis, starting ASAP. This is an exceptional opportunity for someone experienced in customer services. The business is open to candidates from various sectors and provides excellent training and a structured career path for all employees. Please apply now!

Job Description

As a Customer Service Advisor, you will be part of a supportive team providing assistance to clients regarding their services with the business. You will work in a busy environment handling a high volume of calls, assisting with general and technical support queries, and ensuring service level agreements are exceeded. The role involves taking orders, processing them into the system, working with engineers to schedule appointments, and organizing fault repairs.

The Successful Applicant

• Previous customer service experience from various backgrounds
• Excellent communication skills and a confident telephone manner
• Ability to work under pressure in a busy environment
• Keen eye for detail and good organisational skills
• Personable with the ability to build excellent relationships
• Passionate about customer experience and delivering the best service
• Excellent team player

What's on Offer

• Salary of £24,000+
• Reputable business in Harrogate
• Excellent training and progression opportunities
• Central location
• Great team and environment
• Regular socials and incentives
• Growing business, exciting time to join
• Excellent offices and facilities
• Immediate interview and start available