Customer Service Advisor

Halfords; Greater Manchester; On-site; GBP 28,000; Full time

Job summary

A leading automotive services company invites applications for a Customer Service Advisor position in Greater Manchester. The role revolves around delivering exceptional customer service, managing job bookings, and addressing technical queries. With a focus on career progression, the company offers competitive pay, benefits, and a supportive work environment.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on shopping and insurance

Family & Friends Discount Events

Financial planning support via Wagestream

GP Access, 365 days a year

Share save scheme with discounts

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to handle difficult situations professionally.
• Experience working towards and achieving targets.

Responsibilities

• Handle job bookings and discuss technical concerns with customers.
• Be the welcoming face for customers in the Autocentre environment.

Skills

Customer service

IT literate

Professional handling of difficult situations

Target achievement

Experience in Autocentre environment

Full driver's licence

Job description

Apply now Job no: 557122
Work type: Full time
Site: Altrincham
Categories: Autocentre Colleagues
Location: Greater Manchester
Salary: £28,000 per annum + bonus
Business Area: National Tyres and Autocare

• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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