Customer Service Advisor

Zachary Daniels Recruitment; Greater London; Hybrid; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Hybrid Customer Care Advisor for a 6-month contract to provide efficient support across multiple channels in London. The ideal candidate will have customer service experience, strong communication skills, and a passion for helping customers in a fast-paced environment. This role offers a salary of £28,000 along with hybrid working arrangements, 25 days of holiday, and a discretionary bonus scheme.

Benefits

25 days holiday plus bank holidays

Discretionary bonus scheme

Opportunities for skill development

Qualifications

• Previous experience in a customer service role, preferably in an office or contact centre.
• Strong attention to detail and ability to communicate effectively.
• Experience in a fast-paced environment.

Responsibilities

• Provide customer service across phone, email, live chat, and social media.
• Resolve enquiries related to orders and deliveries with care.
• Build strong relationships and find the best customer solutions.

Skills

Excellent written and verbal communication skills

Attention to detail

Proactive problem-solving

Ability to manage multiple tasks

Highly organised

Job description

Overview

Hybrid Customer Care Advisor (6 Month Contract) | £28,000
Location: Hybrid - 2-3 days office-based, 2 days remote

We’re looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience. As part of the Customer Care team, you’ll be the first point of contact for customers, providing efficient, empathetic, and solutions-focused support across multiple channels. This is a varied and fast-paced role where you’ll handle a wide range of enquiries, from orders and deliveries to returns and general account support. We’re seeking individuals who are passionate about helping people, thrive in a busy environment, and enjoy working collaboratively as part of a supportive team.

Responsibilities

• Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media.
• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.
• Liaise with courier partners, warehouses, and internal departments to manage customer needs effectively.
• Build strong customer relationships and take initiative in finding the best solutions.
• Work closely with colleagues across the business to improve customer experience.

Working Hours

• Monday to Friday standard shifts.
• 1 in every 3 Saturdays.
• 1-2 late shifts per week (11:30am - 8:00pm).

Skills / Requirements

• Previous experience in a customer service role (office-based or contact centre experience desirable).
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• A proactive problem-solver with a positive, customer-first mindset.
• Highly organised, adaptable, and reliable.

Benefits

• Salary of £28,000.
• Hybrid working (3 days in office, 2 days from home).
• 25 days holiday (plus bank holidays) - Pro rata.
• Discretionary bonus scheme.
• Opportunity to develop your skills in a supportive and collaborative environment.