Customer Service Advisor

Love Success Recruitment; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic fashion brand is seeking a customer service representative with exceptional skills. The role involves answering customer queries, processing transactions, and maintaining communication across departments. This is a fantastic opportunity for those passionate about fashion.

Qualifications

• Basic knowledge of footwear manufacturing and common complaints.

Responsibilities

• Answer customer queries with high professionalism.
• Process transactions and manage returns.
• Maintain communication between departments.

Skills

Customer Service

Professionalism

Job description

Do you have exceptional customer service skills? Are you looking for a new opportunity? Would you like to work for a fast-paced and dynamic fashion brand? If yes, then please continue reading!

Position Details

Start Date: ASAP - 26th July

Hours: 30 hours per week (4 days) - Potential for overtime

Work Arrangement: 2 Office Based / 2 WFH

Working Hours: 9:00am - 5:30pm

Responsibilities

1. Answering queries
   • Provide high levels of professionalism and service to support the brand reputation.
   • Understand the online and in-store shopping propositions, including delivery, returns, loyalty schemes, repairs, and gift cards.
   • Utilize all back-end systems supporting ecommerce and customer service effectively.
   • Have basic knowledge of footwear manufacturing and common footwear complaints.
   • Use various communication channels to respond to customer inquiries, aligning with our tone of voice and brand values.
2. Processing transactions
   • Handle telephone orders
   • Manage returns and refunds, including cases of lost parcels in transit
3. General
   • Maintain good communication between Online, other departments, the DC, store teams, and external companies.
   • Contribute positively and reliably to the department.
   • Support other teams as required by management.
   • Attend training, workshops, and industry events to develop skills related to the role.

If you are passionate about fashion and want to work with an exciting and reputable brand, this is your chance! Please apply immediately!

Love Success is acting as an Employment Business in relation to this vacancy.