Customer Service Advisor

Netbox Recruitment Limited; Dartford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join a dynamic team in Dartford. In this role, you will focus on delivering exceptional customer service through phone and email, processing orders accurately and addressing customer inquiries. The ideal candidate will be a go-getter with initiative, enjoy working in a team, and will have the opportunity for internal progression and monthly bonuses.

Benefits

Cash back healthcare scheme

Free parking

Internal progression opportunities

Supportive manager and team

Qualifications

• Experience of delivering customer service via phone and email.
• Solutions minded when raising issues.
• Bubbly individual and team orientated.

Responsibilities

• Delivering first class customer service through telephone and email.
• Processing orders onto the system with attention to detail.
• Handling complaints and ensuring customer satisfaction.

Skills

Customer service

Attention to detail

Team player

Initiative

Complaint handling

Job description

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Customer Service Advisor
£24k OTE £25,200
Dartford
Mon- Fri 8:30am-5pm
Perm
My exclusive client is looking to grow by adding a Customer Service Advisor to their existing team on a full time permanent basis. You will be a go getter, with a strong can do attitude and willingness to learn coupled with being a team player, sociable and have the ability to turn a negative into a positive. You will be processing orders coming into the business and answering customer enquires coming through via telephone or email. You will have the ability to follow processes with strong attention to detail when processing orders and handle complaints as and when.
Day to day of the Customer Service Advisor:

• Immersing yourself within their industry and products ensuring you are taking key notes on certain aspects but also using your initiative to use your own judgement.
• Delivering first class customer service through methods such as telephone and email.
• Following processes when processing orders onto the system, ensuring you have a key eye for attention to detail minimising service issues.
• Answering general enquires regarding products, timeframes and stock availability to meet customer requirements.
• Meeting call numbers on an average per week and service levels to qualify for your monthly bonus.
• Navigating the system, updating with relevant information and noticing discrepancies when they arise.
• Handling complaints first hand when they arise, ensuring you are acting on them straight away and gaining relevant information when required.
• Working well within a team, ensuring you are a team player and offering a helping hand to your colleagues.

Requirements of the Customer Service Advisor:

• Experience of delivering customer service via phone and email.
• Some complaints experience would be desirable, f2f or over phone/email.
• Someone who is solutions minded when raising issues.
• Bubbly individual and team orientated.
• A go getter who uses their initiative.
• Able to work in the office full time.
• Monthly bonus.
• Cash back healthcare scheme can be used for massages, glasses, dentist etc
• Positive and friendly team.
• Free parking.
• Supportive manager and team.
• Internal progression opportunities.

If you are interested in this Customer Service Advisor opportunity, please reach out to El on 01634 668 186 opt 2 or hit APPLY!