Customer Service Advisor

BiGDUG Ltd. (UK); Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Contributory pension

23 days holiday

Free drinks

Free snacks

Weekly prizes

Job summary

BiGDUG Ltd. (UK) in Gloucester is seeking multiple Customer Service Advisors to join our friendly, close-knit team. You will deliver excellent service across phone, email and in person, helping customers choose the right products and ensuring a smooth purchasing experience.

We value initiative, clear communication and problem solving. You’ll liaise with internal teams, handle queries quickly and professionally, and enjoy a contributory pension, a 23‑day holiday allowance plus bank holidays and a

Qualifications

• Experience in customer services, either telephone or face-to-face.
• Excellent communication and interpersonal skills.
• Ability to handle queries with patience and professionalism.
• Strong attention to detail and accuracy.

Responsibilities

• Deliver an excellent and consistent customer service experience via telephone, email and face-to-face interactions.
• Handle customer inquiries promptly, provide product guidance and upsell where appropriate.
• Coordinate with internal teams (Accounts, Warehouse) to resolve issues and ensure smooth order processing.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Initiative

Teamwork

Job description

Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you as it’s an exciting time and we are recruiting multiple positions! At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we’re looking for highly skilled Customer Service Advisors to join our friendly and close-knit team in Gloucester.

Responsibilities

• Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face‑to‑face (internal colleagues).
• Ensure all customer contacts are handled well, giving customers the best possible experience of our brand.
• Liaise with internal departments as and when necessary (eg. Accounts, Warehouse).
• Actively help our customers to buy through cross‑sell and upsell opportunities.
• Continually and proactively develop your knowledge of all the company products.
• Provide accurate information to customers as well as guidance, supporting them to make their product selections.
• Ensure that information is accurately entered into our systems.
• Remain compliant with all security and data protection legislation, best practice and internal guidelines.
• Handle any customer issues or problems quickly, politely and professionally.
• Use sound judgement in making decisions to balance customer experience with profitability.

Qualifications

• Ideally a background in customer services, either telephone or face‑to‑face.
• Outgoing personality with the ability to form relationships with both customers and the wider team.
• Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
• Confident and passionate about delivering great service.
• Excellent attention to detail.
• Problem‑solving skills.
• Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately.

Benefits

• Competitive salary in line with the national living wage, with the potential to earn a great bonus.
• Contributory pension scheme.
• 23 days’ holiday (plus bank holidays and your birthday).
• Free cold and hot drinks, free snacks.
• Weekly prizes and competitions across the service teams.