Customer Service Advisor

Barclays; Glasgow; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading bank in Glasgow is seeking a Customer Service Advisor to enhance customer experiences. This role involves engaging with customers, resolving issues, and collaborating with teams to deliver exceptional service. The position offers a competitive salary and comprehensive benefits, including hybrid working options.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Background in customer service, retail, hospitality, or support roles.
• Ability to engage with customers across various digital channels.

Responsibilities

• Provide resolutions for customer queries/issues.
• Deliver exceptional customer service by responding to inquiries.
• Collaborate with internal teams to meet client needs.

Skills

Customer Service

Empathy

Communication

Job description

Barclays Glasgow, Scotland, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service Advisor role at Barclays

At Barclays in Glasgow, Scotland, we are looking for a Customer Service Advisor to make a real difference to our customers daily. Whether your background is in customer service, retail, hospitality, or support roles, this is an opportunity to bring your passion for helping people into a role where empathy and dedication are valued. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, providing guidance and support with each interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends. The starting salary is £26,500, complemented by a comprehensive benefits package including a pension plan, private medical insurance, life insurance, and income protection. We provide full training and support, and offer hybrid working options after training, allowing you to split your time between home and the office.

At Barclays, we’re not just offering a role—we’re offering a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Engage with customers across various digital channels to personalise interactions.
• Support the enhancement of the bank's digital capabilities.
• Deliver exceptional customer service by responding to inquiries, resolving issues, and handling requests efficiently.
• Collaborate with internal teams including sales, operations, and risk management to meet client needs and ensure accurate, timely transactions.
• Support teams within business operations, including risk management, compliance, and collections.
• Ensure compliance with all regulatory requirements and internal policies.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities efficiently and to high standards, impacting related roles.
• Possibly lead and supervise a team, supporting professional development and resource allocation.
• Demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others.
• Manage own workload, participate in projects, and ensure compliance with rules and regulations.
• Build understanding of how teams contribute to broader objectives and develop expertise in own area.
• Make judgments based on experience, communicate sensitive information, and build stakeholder relationships.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset: Empower, Challenge, and Drive.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Banking and Financial Services