Senior Customer Service Advisor

Barclays Business Banking; Glasgow; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Senior Customer Service Advisor, where you'll provide exceptional service to retail banking customers. This role requires empathy and dedication, with a supportive team environment and comprehensive training provided. Enjoy a starting salary of £26,500 and various benefits, including private medical insurance and a pension plan.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Background in customer service, retail, or hospitality.
• Ability to resolve complex customer needs.

Responsibilities

• Providing customer service via chat, email, and phone.
• Collaborating across teams to improve customer care processes.
• Identifying areas for improvement and providing feedback.

Skills

Empathy

Dedication

Exceptional Service Skills

Job description

Join us at Barclays Business Banking as a Senior Customer Service Advisor and make a difference to our customers every day. Whether your background is in customer service, retail, hospitality, or supporting customers with complex queries, this role is your chance to showcase your empathy, dedication, and exceptional service skills. You will be the friendly face for our Retail Banking customers in branch or at local hubs, providing expertise, guidance, and support.

As part of our Customer Care team, you'll work 5 days a week, including some weekends, with a starting salary of £26,500. Benefits include a pension plan, private medical insurance, life insurance, and income protection. We provide full training and a supportive team environment to help you succeed and grow with us.

Purpose of the role

To provide exceptional customer service while resolving complex customer needs and requests.

Accountabilities

1. Providing customer service via chat, email, and phone.
2. Resolving complex customer needs with personalized solutions.
3. Collaborating across teams to improve customer care processes.
4. Identifying areas for improvement and providing feedback and coaching.
5. Developing and implementing customer care procedures to mitigate risks.
6. Handling inquiries related to bank products and services.
7. Creating reports and presentations on customer care performance for internal stakeholders.
8. Implementing industry best practices to enhance customer care efficiency.

Analyst Expectations

1. Executing work according to processes, impacting related teams.
2. Reviewing colleagues' work to meet requirements.
3. Providing advice and support within own expertise.
4. Managing risks and controls in line with regulations and conduct codes.
5. Understanding how teams contribute to broader objectives.
6. Building expertise and understanding principles of the work area.
7. Making judgments based on experience.
8. Assessing previous experiences to evaluate options in unstructured situations.
9. Communicating sensitive information effectively.
10. Building relationships with stakeholders and customers to meet their needs.

All colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive.