Customer Service Advisor

Fitshop Group.; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in health and fitness is seeking a Customer Care Advisor to join its team in Glasgow. The ideal candidate will be passionate about providing outstanding customer service and have experience in complaint handling. Full training will be provided, along with benefits such as life insurance, 30 days holiday, and more!

Benefits

Full Training

Life Insurance

30 days holiday

Employee Assistance Programme

Pension

Perks at Work

Free parking

Qualifications

• Demonstrable experience in managing customer complaints.
• Experience in a customer service environment.
• Strong administration skills and ability to use multiple computer systems.

Responsibilities

• Support and resolve all queries for retail and e-commerce customers.
• Provide a first-class Customer journey through various communication channels.
• Represent the brand and ensure customer satisfaction.

Skills

Communication

Customer service

Complaint handling

Technical knowledge of fitness equipment

Administration skills

Job description

Do you have a passion in providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move!

Here at Fitshop, w e believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).

As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

You'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals with demonstrable experience in managing customer complaints and previous experience in a customer service environment.

Due to the nature of our products, there is a technical requirement to the role therefore getting to know our products in detail will be necessary. Strong administration skills and being able to use multiple computer systems is a requirement.

In return you will receive :

• Full Training
  
• 37.5 hour contract
• Life Insurance
• 30 days holiday
• Employee Assistance Programme
• Pension
• Perks at Work
• Free parking
  

If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application.

Good Luck !

(internal job title: Customer Care Advisor)

Customer service and complaint handling experience essential