Customer Service Advisor

Search Consultancy; City of Edinburgh; On-site; GBP 23,000 - 28,000; Full time

Job summary

Search Consultancy is seeking a Customer Service Advisor in Edinburgh to handle inquiries, provide accurate information and maintain high service levels within SLAs.

You will liaise with local authorities and subcontractors, resolve complaints promptly, and support vulnerable customers with clear, empathetic communication.

The role offers a 37.5-hour week, Monday to Friday, with a salary up to £25,878 per year and a strong commitment to helping people.

Qualifications

• Experience providing first-class customer service to customers
• Ability to deal with vulnerable customers (advantage)
• Experience with general administrative duties
• Strong problem-solving skills with a customer-first mindset
• Ability to explain complex issues clearly and simply
• Team player who wants to help people

Responsibilities

• Manage incoming customer queries
• Provide factual and relevant advice to customers
• Ensure personal targets and SLAs are met
• Proactively suggest improvements to service delivery
• Manage complaints and appeals within SLA timescales

Skills

First-class customer service

Vulnerable customers experience

Administrative duties

Problem solving

Clear communication

Team player

Education

Higher education or equivalent

Job description

Customer Service Advisor (Req/688298) Edinburgh, Scotland

Salary: GBP25878 - GBP25878 per annum

Would you like to work for a company who truly believes in what they do?

And where helping is more important than profits?

If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.

Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.

Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Customer Service Agent requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each.

Alongside this your main responsibilities includes:

• Manage incoming customer queries
• Provide factual and relevant advise to customers
• ensure that your individual targets are met, and that excellent customer service is maintained.
• Proactively identify suggestions to improve service delivery
• Manage all complaints and appeals within SLA timescales

Although our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset:

• Educated to a higher or qualified level
• Experience of dealing with vulnerable customers (would be to your advantage)
• Experience of general administrative duties
• A problem solver who puts the customer first and seeks answers
• Ability to explain complex issues in a simplified manner
• A team Player
• Wants to help people

The role of a Customer Service Agent is very varied and comes with its challenges, but it is very rewarding in the work that you do. The salary for this role pays up to £25,878 (OTE £28K) and they operate between the hours of 9am - 5pm Mon - Fri (37.5 hour working week).