Trainee Customer Service Advisor

Denise La Grassa; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Newcastle is seeking a Trainee Customer Service Advisor to enhance their customer service operations. The role offers opportunities to develop key skills within a supportive work culture, including benefits like flexible working hours and training. Ideal candidates will have a service background and a proactive attitude.

Benefits

Free breakfast

Daily fruit

Staff discount platform

Free flu jabs

Great holiday allowance

Pension scheme

Free parking

Permanent contract from day one

Qualifications

• Experience in customer service, ideally in an office setting.
• Ability to communicate clearly with customers.
• IT literate for email communication.

Responsibilities

• Manage inbound telephone calls and offer quotations.
• Respond to customer emails and assist with queries.
• Accurately record information for claims.

Skills

Strong spoken and written communication skills

Customer-oriented attitude

Attention to detail

Time management skills

Proactive attitude

Job description

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Your New Job

MTrec Commercial is truly excited to offer an amazing customer service opportunity with one of our prestigious clients, based in the fantastic city of Newcastle

Your New Job

MTrec Commercial is truly excited to offer an amazing customer service opportunity with one of our prestigious clients, based in the fantastic city of Newcastle

This opportunity will provide you with an amazing opportunity to develop your customer service skills with a range of incredible employee benefits. If you have a background in customer services and you are looking to join a great North-East business and enjoy a long-term career move, then we would highly recommend you apply for an immediate response.

• Whats in it for you?
• Super welcoming team a genuinely friendly and supportive work culture. This includes free breakfast, daily fruit and a staff discount platform.
• Hybrid working options potential to work from home after probation.
• Training and development build great customer service skills within this amazing business.
• Free flu jabs.
• Great holiday allowance take time off when you need to recharge, and a day off for your birthday.
• Pension scheme plan for the future with a great contributory scheme.
• Immediate start jump in and start earning, with free parking on-site.
• Permanent contract from day one long-term security.
• The Role What Youll Be Doing:
• Managing inbound telephone calls from clients and prospective clients.
• Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
• Responding to customer emails.
• Assisting with technical queries.
• Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
• First line response to incoming calls
• Accurately and speedily set up new claims
• Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
• Professional handling of calls to ascertain liability and move forward in a positive manner.
• Record all relevant information to reduce potential costs and identify indemnity concerns.
• Makes outbound calls when appropriate
• Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
• Accurately setting up of new claims with all preliminary tasks completed.
• Proactively manages third party captures.
• Communicates with brokers where necessary.
• You will only be working Monday to Friday, and from the hours of 09:00 19:00. Though only 8-hour shifts.
• You will also be required to work every other Saturday, from 09:00 13:00.
• Who Were Looking For:
• Experience within a customer service type background ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.
• An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
• Confident telephone manner and to be able to present to your customers in a clear and concise manner.
• Strong spoken and written communication skills.
• You must be IT iterate and be able to provide a customer service response via emails where required.
• Key qualities to possess for the role are a positive, friendly and customer orientated attitude
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• You will be looking for a long-term career move
  
  

Ready to Start?

This is a brilliant opportunity for a long-term career, with a company that truly values its people. Apply now to be part of a dynamic team were interviewing immediately!

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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