Customer Service Advisor

Morgan Sindall Property Services; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Advisors to enhance client satisfaction on their Basildon contract. In this pivotal role, you will coordinate with clients and subcontractors to ensure timely service delivery while maintaining high standards of customer care. Your expertise in administration and communication will be crucial in addressing service failures and instilling confidence in our clients. Join a forward-thinking company that values innovation and offers extensive benefits, including a discretionary bonus scheme, flexible working arrangements, and a commitment to employee wellbeing. This is your chance to build a rewarding career with a leader in property services.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Qualifications

• Experience in repairs and maintenance sector or trade background.
• Strong administrative and organizational skills are essential.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Coordinate with teams to ensure materials are ready for use.

Skills

Microsoft Office

Customer Service

Communication Skills

Problem-Solving

Administrative Skills

Organizational Skills

Tools

MSi System

Job description

2x Permanent – Full Time

We are seeking Customer Service Advisors to join our team on our Basildon contract.

About the Role

In this role, you will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs meet our contractual Service Level Agreements without making false promises. You will coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at scheduled times.

You will use our MSi system to schedule available operatives and subcontractors, discuss complex repairs, handle demanding customers, and address service failures to instill customer confidence.

About You

Candidates should have good knowledge of Microsoft Office, strong administrative, organizational, and communication skills, both written and verbal. Excellent customer service skills are essential, along with experience in the repairs and maintenance sector or a trade background, and good problem-solving abilities.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.

Build your career with a leading property services company that recognizes the importance of diversity and talented individuals.

MSPS proudly supports the resettlement of armed forces personnel.

We review applications throughout the advert's duration and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.