Customer Service Advisor

Accent Group Ltd; Peterborough; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Peterborough. This role is ideal for individuals passionate about delivering outstanding customer care and making a positive impact in the community. You'll be responsible for managing customer inquiries, ensuring effective service delivery, and collaborating with various stakeholders. The company offers a supportive environment with opportunities for growth, learning new skills, and a range of benefits, including generous holiday allowances and gym discounts. If you're committed to excellence and ready to thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

28 days of holiday

Gym discounts

Access to an online GP

Volunteering day

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Ability to manage high volumes of calls and emails.

Responsibilities

• Handle repair-related inquiries and diagnose faults.
• Deliver exceptional customer care and coordinate with contractors.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Job description

Job Title: Customer Service Advisor

Salary: £26,990 per annum (£14.83 per hour)

Location: Peterborough

Job Type: Permanent, 35 hours per week, between 8am and 6pm. Initially onsite, transitioning to hybrid after successful probation.

With over 21,000 homes nationwide, we support thousands of customers and their families. We pride ourselves on building positive, long-lasting relationships that go beyond housing, improving lives and fostering vibrant communities where everyone can thrive.

If you are committed to delivering excellent customer care and want to make a positive impact, consider joining Accent.

About The Role

As a Customer Service Advisor, you will handle repair-related inquiries, diagnose faults, and ensure our customers receive prompt and effective service. Your role involves delivering exceptional customer care, coordinating with contractors and internal stakeholders, and keeping all parties informed throughout the process. Your professionalism, efficiency, and empathy will help build strong customer satisfaction.

Additional Information

Download the Job Description

Salary Details

The starting salary for this role is £26,990 per annum (£14.83 per hour). Applicants who do not meet all requirements may start at 5% or 10% below this rate.

About You

Ideal candidates will have experience in a fast-paced, customer-focused environment, capable of managing high volumes of calls and emails. You should provide clear, accurate information, pay close attention to detail when recording data, and possess strong communication skills with a passion for delivering outstanding customer service.

Interview Process

1. An initial interview via Teams.
2. If successful, an in-person assessment at our Peterborough office, including a role-play exercise and a final interview. You will also complete a Customer Service questionnaire prior to the final interview.

Why Join Us

We have ambitious goals and are looking for driven individuals eager to grow. We offer opportunities to learn new skills, thrive in a collaborative environment, and explore different career paths. Our benefits include 28 days of holiday (plus options to purchase more), access to an online GP, gym discounts, and a volunteering day.

If you require reasonable adjustments during the recruitment process, please inform us. We encourage prompt applications as roles may be filled before the closing date, especially if the volume of applications is high.

For inquiries, email: [e-mail]

Note: Candidates must have current eligibility to work in the UK. We do not offer sponsorship.

If you want to make a positive difference to society, our organization, and your future, apply now.