Customer Service Advisor

Pertemps; Southend-on-Sea; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Ein dynamisches Unternehmen sucht motivierte Betrugsanalysten in Southend-on-Sea, um Kunden vor finanziellen Verbrechen zu schützen. Diese Rolle bietet die Möglichkeit, in einem schnelllebigen Umfeld zu arbeiten und einen echten Unterschied im Leben der Menschen zu machen. Mit umfassendem Training und der Chance auf hybride Arbeitsmodelle, sind Sie Teil eines Teams, das sich leidenschaftlich für den Kundenservice einsetzt. Nutzen Sie Ihre Fähigkeiten zur Problemlösung und Detailgenauigkeit, um Betrug zu erkennen und zu verhindern. Werden Sie Teil dieser bedeutungsvollen Mission.

Benefits

Zugang zu UnMind - Plattform für psychische Gesundheit

Mitarbeiterbenefits-Paket mit Rabatten

Kostenlose Parkplätze

Fitness- und Wellnesszentrum

Qualifications

• Erfahrung im Kundenservice und telefonbasierten Rollen.
• Starke Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Erkennung von Betrug und Schutz der Kunden.
• Untersuchung und Eskalation von Anfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

IT-Kenntnisse (Microsoft Office)

Problemlösungsfähigkeiten

Tools

Microsoft Office

Job description

Protect What Matters - Join Our Client, in the Fight Against Fraud!

Have you ever felt that sinking feeling when you see unfamiliar charges on your bank statement? That moment of panic?

Our client, is on the frontline of protecting customers from financial crime - and we're recruiting motivated, customer-focused individuals to be part of that mission.

We're currently hiring for Fraud Analysts to join their dynamic Southend-on-Sea team. This is a fantastic opportunity to play a key role in tackling financial fraud and making a real impact in people's lives.

The Opportunity:

You'll be the first line of defence in spotting suspicious activity, investigating cases, and protecting genuine customers from becoming victims of fraud. If you're passionate about customer service and thrive in fast-paced environments, we want to hear from you.

Assignment Details:

Pay:£14.29 per hour (+ additional shift allowances up to £18.26 p/hr)
Start Dates:2nd June 2025 or 28th July 2025
Contract:Initial 12-month temporary assignment with the potential to extend or go permanent
Location:Thanet Grange, Southend-on-Sea, Essex, SS0 0EJ
Hours:35 hours/week across 5 days (Monday to Sunday between 8am and 10pm, including some bank holidays)

Key Responsibilities:

• Use high-risk identification strategies to detect fraud and protect customers
• Investigate and escalate queries efficiently
• Support ongoing improvements to customer service and operational processes

• Training & Progression:
• 8 weeks of comprehensive classroom-based training
• Transition to an academy setting with support while taking live calls
• Eligibility for hybrid working after achieving performance benchmarks (minimum 6 days/month in-office)

Candidate Profile:

• Previous experience in customer service and telephone-based roles
• Strong communication skills - both written and verbal
• Comfortable working in a high-pressure, fast-moving environment
• High attention to detail and solid IT skills (Microsoft Office, multi-system use)
• Team player with a problem-solving mindset

Perks & Benefits:

• Access to UnMind - a mental health and wellbeing support platform
• Worker benefits package including discounts, competitions, and 24/7 counselling services
• On-site amenities: free parking, a supermarket, and a Fitness & Wellbeing Centre

Be Part of Something Meaningful

This is more than just a job - it's your chance to make a real impact by helping prevent fraud and supporting vulnerable customers. You'll finish each day knowing you've truly made a difference.