Customer Service Advisor

Confidential; Essex; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Full training

Hybrid after probation

Career growth

Job summary

Confidential in Colchester is seeking a customer service advisor for a hybrid role with full-time or part-time options. You will handle calls, assist with quotes and property insurance queries, and strive for excellent customer service.

Training is provided, with flexible hours and an initial full-time training period. The position offers a base salary of £24,785 (pro-rata) plus a generous quarterly bonus (OTE up to £28,570 pro-rata), with hybrid working after a 6-month probation and 26 days

Responsibilities

• Handle inbound and outbound calls in a busy contact centre environment
• Support customers with new business quotes, assisting sales alongside general inquiries and property insurance queries
• Deliver a highly customer-focused service every time
• Balance sales, retention, and productivity targets

Job description

Location: Colchester
Salary: £24,785 (pro-rata) + generous quarterly bonus (OTE up to £28,570 pro-rata)
Hours: Full-time or part-time available (flexible between 8am-6pm, including core hours of 10am-2pm, plus occasional Saturdays)

We're happy to work around school hours, parenting commitments, or other needs - choose the pattern that works for you. You would need to be available for full time training for at least 2.5 weeks. This would be Monday - Friday 9am -5pm from 12th October 2026.

Why You'll Love It:

• Full training and ongoing support
• Flexible working that fits around your life
• Hybrid working after successful 6-month probation
• Career growth + industry qualifications (CII or ACII)
• 26 days holiday + 8 bank holidays (increasing with service)
• Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker

What You'll Be Doing:

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with new business quotes, supporting sales alongside general inquires you will also deal with property insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets

Bonus is paid quarterly based on performance across sales, retention, and productivity.

Training & Working Pattern:

• Start date: 12th October 2026
• Full training provided (office-based initially)
• Hybrid working available after successfully completing probation (6 months)

Interviews:

Taking place from 7th September - early applications encouraged!

Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.