Account Handler

Everywhen; Croydon; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

Everywhen in Croydon is recruiting an Insurance Account Handler to manage a designated client portfolio and support their insurance needs.

You'll enjoy a Monday to Friday schedule with weekends off, a competitive salary based on experience, and a generous bonus structure, plus flexible hybrid working arrangements to fit your lifestyle. Everywhen is an equal opportunities employer with a commitment to diversity and inclusion.

Qualifications

• Insurance industry experience is essential.
• Positive, proactive attitude and drive to deliver the best client experience.
• Willingness to learn and pursue professional qualifications like CII or ACII.
• Confident communication over the phone and face-to-face.
• Collaborative spirit and resilience in a fast-paced environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• Be the go-to contact for a designated portfolio of clients and support their insurance needs.
• Build strong relationships and deliver excellent customer service.
• Collaborate with internal teams to resolve queries and renew policies.

Skills

Insurance industry experience

Positive attitude

Curiosity and willingness to learn

Confidence in communication

Collaborative spirit

Integrity and honesty

Education

CII or ACII qualifications

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here inCroydon.

As anInsurance Account Handler, you’ll enjoy aMonday to Friday schedule(yes, weekends off!), acompetitive salary based on your experience, and agenerous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experienceis a must.
• Apositive, proactive attitudeand a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• Acollaborative spiritand the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holidayplus bank holidays
• Career progressionopportunities across our group
• Professional qualificationsto boost your career
• Pension schemefor your future
• 24/7 wellbeing support
• Paid volunteering dayto give back to your community
• Spotlight Awardsto celebrate our brightest stars

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.