Customer Service Advisor

Everywhen; Colchester; On-site; GBP 25,000 - 53,000; Full time

Benefits offered by this job

Hybrid working after probation

Full training provided

Flexible working patterns

26 days holiday + 8 bank holidays

Job summary

Everywhen in Colchester is hiring for a role in our busy contact centre. You will handle inbound and outbound calls, assist customers with new business quotes, and support sales while answering property insurance queries.

The role focuses on delivering excellent customer service and achieving balanced sales, retention, and productivity results. We offer full training with hybrid working after probation, and we accommodate flexible patterns, including around school hours and family commitments.

Responsibilities

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with new business quotes, supporting sales alongside general inquiries including property insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets

Job description

Location: Colchester

Salary: £24,785 (pro-rata) + generous quarterly bonus (OTE up to £28,570 pro-rata)

Hours: Full-time or part-time available (flexible between 8am-6pm, including core hours of 10am-2pm, plus occasional Saturdays)

We're happy to work around school hours, parenting commitments, or other needs — choose the pattern that works for you. You would need to be available for full time training for at least 2.5 weeks. This would be Monday - Friday 9am -5pm from 12th October 2026.

Why You’ll Love It:

• Full training and ongoing support
• Flexible working that fits around your life
• Hybrid working after successful 6-month probation
• Career growth + industry qualifications (CII or ACII)
• 26 days holiday + 8 bank holidays (increasing with service)
• Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker

What You’ll Be Doing:

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with new business quotes, supporting sales alongside general inquires you will also deal with property insurance queries
• Delivering a highly customer‑focused service every time
• Balancing sales, retention, and productivity targets

Bonus is paid quarterly based on performance across sales, retention, and productivity.

Training & Working Pattern:

• Start date: 12th October 2026
• Full training provided (office-based initially)
• Hybrid working available after successfully completing probation (6 months)

Interviews:

Taking place from 7th September — early applications encouraged!

#AIB #LI-RK1

INDX3

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high‑performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page