Account Handler

Everywhen; Dumfries; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Pension scheme

Wellbeing support & volunteering day

Spotlight Awards

Job summary

Everywhen Insurance Brokers in the UK is seeking an Account Handler to join our team in Telford, delivering exceptional service on commercial motor insurance. You will handle client calls, process policies and contribute to accurate premium calculations and payment arrangements.

This role rewards initiative, teamwork and a proactive approach in a collaborative environment with full training, development opportunities and a supportive culture focused on wellbeing and career progression.

Qualifications

• Confident telephone manner and professional communication.
• Strong interpersonal skills and relationship building.
• Ability to thrive in a fast-moving, target-driven environment.
• Good IT literacy and attention to detail.

Responsibilities

• Handle client calls (inbound/outbound) to process and manage insurance.
• Calculate, negotiate and deliver premiums and arrange payment methods.
• Cross-sell policies the client does not currently have.
• Advise on risk management measures such as Driver Training and Driver CPC where applicable.
• Meet KPI targets and contribute to team objectives.

Skills

Telephone etiquette

Interpersonal skills

Target-driven mindset

IT literacy

Team player

Job description

Are you an experienced insurance professional with a strong understanding of the Commercial Motor market? Everywhen Insurance Brokers is looking for a proactive and detail-oriented Account Handler to join our team and help deliver outstanding service to our clients based in Telford.

This is a fantastic opportunity to work in a collaborative environment where your expertise and initiative will be valued and supported.

Responsibilities Include

• Dealing with client calls (inbound and outbound) in order to process/manage their insurance.
• Calculating, negotiating and delivering premiums and agreeing payment methods.
• Cross-selling policies the client does not currently have.
• Offering risk management measures such as Driver Training and Driver CPC courses.
• Achieving KPI's / targets - role specific.

Key Skills / Attributes

• A confident telephone manner.
• Strong interpersonal skills with the ability to build relationships and trust.
• The ability to thrive in a fast-moving, target-driven environment.
• Good IT literacy.
• A strong team ethos.

Insurance knowledge is advantageous, but not essential, as full training will be given.

Benefits

In return, you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Group
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.