Customer Service Advisor

Confidential; Lower Blandford St Mary; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid after training

Company pension

Free flu jabs

Sick pay

Free on-site parking

Skill development

Job summary

Confidential Bournemouth-based client seeks a Customer Support Advisor to deliver outstanding service for Pet Health Club plans. You will handle calls and emails, process plan changes, while respecting data protection standards. Hybrid work after training, with 37.5 hours weekly, Monday to Friday and some Saturdays.

You will support veterinary practices and perform administrative tasks to keep plans up to date, contributing to a friendly team and long-term service goals.

Qualifications

• Strong IT skills including Excel
• Excellent problem-solving skills and attention to detail
• Outstanding communication skills, both written and verbal
• Ability to work with multiple systems simultaneously
• Collaborative team player willing to take on additional responsibilities
• Experience in a customer service role within an office environment
• Background in working with data and administrative tasks and awareness of Data Protection policies
• Prior experience in the veterinary industry is a plus

Responsibilities

• Handle inbound calls, answer customer queries, and make plan modifications.
• Respond to inbound emails via Freshdesk with efficiency and professionalism.
• Protect customer data by ensuring data protection and compliance guidelines are adhered to.
• Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrades and cancellation requests.
• Assist veterinary practices with queries related to their customers plans.

Skills

Excel

Problem solving

Communication

Multi-system

Team player

Customer service

Data protection

Veterinary experience

Tools

Freshdesk

Job description

Location: Bournemouth

Hours: Full-time 37.5 hours per week Monday-Friday (9am-5:00pm, alternate Saturday's)

Contract Type: Temp to Perm

Our client based in central Bournemouth are looking for a Customer Support Advisor to join their friendly team. The client works with multiple vet practices across the country and as a customer support advisor you will be providing outstanding service to their customers. You will be speaking on the telephone and responding to emails regarding queries on their Pet Health Club plan.

Key Responsibilities

• - Handle inbound calls, answer customer queries, and make plan modifications while.
• - Respond to inbound emails via Freshdesk with efficiency and professionalism.
• - Protect customer data by ensuring that data protection and compliance guidelines are adhered to.
• - Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrade and cancellation requests.
• - Assist veterinary practices with queries related to their customers plans.

Qualifications and skills

• - Strong IT skills, including proficiency in Excel
• - Excellent problem-solving skills and attention to detail
• - Outstanding communication skills, both written and verbal
• - Ability to work with multiple systems simultaneously
• - A collaborative team player willing to take on additional responsibilities when needed.
• - Experience in a customer service role within an office environment
• - Background in working with data and administrative tasks and an awareness of Data Protection policies and procedures
• - Prior experience in the veterinary industry is a plus

Personal Attributes

• - Team player with a friendly, approachable nature
• - A genuine passion for delivering outstanding customer service
• - A confident telephone manner
• - You thrive in a dynamic, fast-paced environment
• - Fast learner with the ability to adapt quickly

What's on offer

• - Bonus scheme.
• - Hybrid working after successful training and probation.
• - Company pension.
• - Free flu jabs.
• - Sick pay.
• - Free on-site parking.
• - Supportive team and opportunities to develop your skills.

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

Customer Support, Customer Service, Account Manager, Administration, Customer Success