Customer Service Advisor

Jago Consultants; Eastbourne; Sur place; GBP 12 000 - 15 000; Plein temps

Résumé du poste

Jago Consultants seeks a Trainee Customer Service Advisor for a main car dealership in the Eastbourne area. No automotive experience is required as full training will be provided; strong customer service background and organisational skills are essential. A full driving licence is required.

The role involves explaining services to customers, advising on repair costs, upselling where appropriate, and handling invoices and records with a focus on achieving excellent CSI results.

Qualifications

• Previous experience within Customer Service is essential.
• No automotive experience required; full training provided.
• Must hold a full driving licence.
• Excellent customer service and rapport skills required.

Responsabilités

• Explain service and repair work to customers in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products as appropriate to customers’ needs.
• Explain timescales and collection arrangements to customers.
• Create job cards on in-house computer system.
• Update customer and vehicle records.
• Document warranty work in accordance with manufacturer policy.
• Prepare and complete invoices.

Connaissances

Customer service

Organisation

Driving licence

Team player

Description du poste

Job Role – Motor Vehicle Customer Service Advisor

We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.

My client are actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.

No Automotive experience necessary – this is a great role for someone who wants to start in the motor trade – full training will be given, however strong organisational skills, a friendly manner and a strong customer service background are essential.

Salary – Minimum Wage

Trainee Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Trainee Customer Service Advisor position you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Trainee Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.