Trainee Service Advisor

Jago Consultants; Crawley Down; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

Jago Consultants is seeking a Trainee Service Advisor for a prestigious car dealership client in the United Kingdom. This role focuses on delivering a high level of brand experience and developing a long-term career path.

You will manage service enquiries, greet customers for drop-off, identify needs, progress updates, upsell opportunities, and pre-handover inspections, contributing to a seamless service experience.

Qualifikationen

• Must have current experience as a car dealership Service Advisor in a franchised main dealership.
• Prestige brand experience preferred.
• Excellent customer handling skills.
• Positive, customer-focused attitude and approach to work.
• Must have a valid driving licence.

Aufgaben

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, qualify and identify customer needs for vehicle drop-off.
• Progress and update the customer throughout the day.
• Discuss and upsell additional work to the customer, and forward diarised unsold work.
• Carry out inspections where necessary prior to handover to customer.

Kenntnisse

Customer handling

Positive attitude

Driving licence

Jobbeschreibung

Our client is a Prestigious car dealership, looking to bring someone on board & help get a foot in the door with the automotive industry.

Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

Trainee Service Advisor Role:

• Manage all service telephone and Walk-in enquires
• Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

About You:

• MUST have current experience as a car dealership Service Advisor, within a franchised main dealership
• Preferably with a prestige brand experience
• Must possess excellent customer handling skills
• Positive, customer focused attitude and approach to your work
• Must have a valid driving licence