Customer Success Executive

MOTORS; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Discretionary Bonus

Pension Scheme

25 days holiday

Flexible working options

Free counselling and support

Life assurance policy

Counselling support

Private GP service

Life assurance x4

Job summary

A leading automotive retailer in the UK is seeking a Customer Success Executive who will be instrumental in fostering customer loyalty and satisfaction. This person will develop relationships with customers, address their queries, and work closely with the sales team to facilitate upsells. The role requires excellent communication skills, a customer-first mentality, and a proactive approach. Employees can expect competitive pay, a bonus scheme, and the flexibility of hybrid working arrangements.

Qualifications

• Empathetic and patient with strong technical abilities.
• Driven and motivated to ensure customer loyalty and satisfaction.
• A passion for building relationships with new people.

Responsibilities

• Develop and maintain customer relationships to promote growth.
• Deliver outstanding customer service and follow up on queries.
• Educate dealers on performance to reinforce value.
• Work closely with customers to ensure satisfaction and timely resolutions.

Skills

Customer-focused

Great communication skills

Proactive approach

Solution-oriented

Organizational skills

Solution-oriented

Organised

Customer-first

Job description

Overview

Motors & Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors & Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you. Join us and be a part of shaping the future of automotive retail!

We are currently seeking a Customer Success Executive, a role in which you will be a supportive partner for our customers at every stage of the buying process. Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals. Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers.

Reports To: Customer Success Manager

Contract Type: Fixed Term Contract (6 months)

Location: Richmond UK, Hybrid

Responsibilities

• Developing customer relationships to promote growth and retention, delivering outstanding customer service.
• Send and follow up on insights, newsletters etc. Including product updates, and facilitate training for existing customers.
• Champion and promote the brand and products in an effective manner
• Educate dealers on performance to reinforce value
• Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
• Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
• In-depth knowledge of all internal administrative and operational systems and processes
• Well-informed of industry insights and competitors
• First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
• Support with ad hoc projects where necessary
• Support sales by identifying commercial opportunities and threats
• Be the voice of the customer, feedback internally customer sentiment

Qualifications

What we're ideally looking for;

We’re looking for an empathetic, patient, customer-focused, commercially minded individual with strong technical abilities who displays the following attributes;

• Driven and highly motivated to ensure customer loyalty and satisfaction
• A passion for speaking to new people and building relationships
• A proactive approach
• Great communication skills – Excellent written and spoken communication
• A solution-orientated approach to problems
• A highly organised approach to your work
• A customer-first approach

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Benefits

• Competitive Pay
• Discretionary Bonus
• Pension Scheme (up to 9% Employer Contribution)
• Employee recognition scheme with great financial prizes ££
• 25 days holiday per year growing with length of service
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave
• Free counselling and support (for when you might need it)
• Online private GP service.
• Life assurance policy (x4 Life Assurance)

Other

• Social & Inclusion Calendar - packed with events.
• Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!